Inside Ivanti’s AI Strategy To Future-Proof Customer Support Jobs
Allwork
JUNE 12, 2025
Turning Curiosity Into Capability Ivanti’s journey with AI in customer support didn’t begin with the Gen AI boom of late 2022. The initial goal was straightforward: automate low-effort, repetitive support tasks to improve the self-service experience and free up human agents to focus on higher-value interactions.
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