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Thursday, June 17, 2010 Proper Business Dining Etiquette I have been to lunches and dinners where people inadvertently take the wrong glass, use the wrong utensil with the meal, or display improper dining etiquette, such as starting to eat before everyone is served or talking with their mouth full. Lets grow together!
By The Professional Assistant on Tuesday, October 21, 2008 Filed Under: Productivity A re you the person that purchases stationary and other items for your department? There are some companies that, unfortunately, don’t allow for purchases such as stationary , fax machines , toner , etc.
Phone etiquette is important, remember to leave your name and phone number twice when leaving a voicemail- once at the beginning and then at the end of the call. Upcoming topic: Dealing with Workplace PMS - Poor Management System - September 6, 2010 Dial-in#: 1-712-432-3030 Passcode: 346621 Become a member of the Elite - Subscribe today!
Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service.
Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Credit cards offer extra customer service perks Cheryl April 14, 2010 Behind the Scenes , Customer Service , Little Things, Big Differences , Specific Companies No Comments My new Nordstrom credit card came in the mail, and I was pleasantly surprised.
Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions.
I also purchase everything from tissues to sunscreen lotions. I was purchasing shirts for my son at Gap last week, and the cashier asked me if I wanted to open a Gap credit card. If I did, I would be entitled to an immediate 20% discount off of my first purchase. What about me? I want to be recognized as special too.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Publix on top of American Customer Satisfaction Index Cheryl February 19, 2010 Culture , Customer Satisfaction , Customer Service , Specific Companies No Comments In the lead since 1994, Publix scores the highest marks for customer satisfaction with products and services.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Advantages of using customer loyalty programs Cheryl July 30, 2010 Customer Service , Proactive No Comments I was just at Petco to buy dog food, and the cashier asked me if I wanted to join their customer loyalty program.
The automobile brand owner looks to the future hoping today’s buyer will purchase another Ford. Even though a customer may be satisfied today with the luxury hybrid competing with Lexus in the mid-size sedans, it doesn’t predict how customers will behave in the future as to what brand they will purchase.
To show our appreciation, at the end of this short survey, a coupon for a 20% discount is attached to be used towards your next purchase. How frequently have you purchased our products or used our services? Service Untitled The blog about customer service and the customer service experience.
On a recent exchange of a garment I had purchased where the zipper stuck the first time I wore the skirt, the store was gracious enough to replace the garment with another one even though I had made &# a final purchase, no returns please.&# Service Untitled The blog about customer service and the customer service experience.
Everyone has had the experience of walking into a store with a list of what they wanted to purchase, and upon entering the store had been so overwhelmed by confusing layouts and designs of the store, they quickly got discouraged. Service Untitled The blog about customer service and the customer service experience.
It started with purchasing massive quantities (huge diaper loads) from all major manufacturers like Proctor & Gamble, Johnson & Johnson, etc. Service Untitled The blog about customer service and the customer service experience. Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc.
Home About Service Untitled Subscribe for Free Consulting Contact Archives B&H Customer Service Douglas March 22, 2010 Culture , Customer Service , Little Things, Big Differences , Specific Companies 3 Comments When I was in New York last week, I visited the famous B&H Photo Video electronics store on Manhattan’s West Side.
For instance, I have a Keurig coffee maker which I find incredible, yet I was not the purchaser. Service Untitled The blog about customer service and the customer service experience. Market Tracking – Companies can track users and consumers who love a product but aren’t necessarily customers of a particular brand.
When the shopper finally did find an iPod he wanted to purchase, there were no more in stock, and he was told the next order was not expected for another four weeks. Service Untitled The blog about customer service and the customer service experience.
How to diffuse an angry customer A friend of mine purchased a pair of shoes from. Service Untitled The blog about customer service and the customer service experience. “It was like a monsoon,&# stated Gregory Sullivan 46, a history professor at the US Merchant Marine Academy in Kings Point.
The customer of today turns to these vehicles in his research prior to the purchase. Service Untitled The blog about customer service and the customer service experience. There are also many conversations among consumers about product applications on various websites, and our product specialists contribute with valuable insight.
The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. The company doesn’t want to bother doing whatever for whatever the relatively low price point they set is, so they implement a minimum service charge.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled. Keep up your good work and remain true to your products and customers!
Interested : You can purchase this book from Amazon.com for $19.77 Service Untitled The blog about customer service and the customer service experience. The personal photographs brings in the humanity and compassion of Sharp. Cons : There were few secondary sources. I found some of the foreign stories one-sided. in hardcover format or $19.99
“As I was getting out my business card, I asked Jane if there was ‘anything else’ concerning her about purchasing the carpet. Service Untitled The blog about customer service and the customer service experience.
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