Andrea Kalli

MAY 14, 2010

By AndreaKalli It is evident that Virtual Events Support and Management will be one of the hottest niches in 2010. Craig Cannings along with co-instructor Michelle Schoen had the opportunity to chat about the state of Virtual Events in 2010. Enroll today and receive two high calibre training programs at a $150 savings!

Training 100

Training 2010 Social Media Microsoft Outlook 100

Andrea Kalli

JULY 19, 2010

Website and landing page design and strategies to increase the likelihood of sign-ups are beyond the scope of this guide, but suffice to say you will want to inform the visitor with all the great benefits of subscribing to your email list and the value your online business can provide. Observe your results and continue from there.

Email 100

Email Social Media Constant Contact Microsoft Outlook 100

Andrea Kalli

JULY 19, 2010

Website and landing page design and strategies to increase the likelihood of sign-ups are beyond the scope of this guide, but suffice to say you will want to inform the visitor with all the great benefits of subscribing to your email list and the value your online business can provide. Observe your results and continue from there.

Email 100

Email Social Media Constant Contact Microsoft Outlook 100

Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota.

Email 100

Email Management Microsoft Outlook Social Media 100

Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

2010 100

2010 Interviewing Time Zones IAAP 100

Make or Break Moments

MARCH 12, 2010

Be prompt Train employees Innovate Create a desire to belong (this is a great one – it is all about building communities – taking the customer relationship to the next level) I would add LISTEN. Out-serve competitors (don’t bash them – just be better!) If you were going to add to the list – what would you add?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

Tags: build relationships , garner trust , how customers feel , Maya Angelou , Oprah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Tags: drive traffic , First Impressions , make or break moments Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

APRIL 18, 2010

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast 3: Prepping to Attend Industry Events Sunday, April 18, 2010 at 2:34 pm // By: ktcosmos // Category: AZVAs Podcast Your quick link to the April 2010 AZVAs Podcast is at the bottom of this post. Get Loosely Speaking Products.

2010 100

2010 2004 Interviewing Calendars 100

Make or Break Moments

JULY 19, 2010

I sent emailed interview questions. Within an hour of his receiving the audio file – he sent me an email with the first four minutes transcribed and saved in FOUR DIFFERENT FORMATS. At the end of the day he sent me an updated email – he kept me in the loop. I started to look at their test scores. He gave me options.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our monitoring of incoming customer emails is delegated to low level employees. But it isn’t easy.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 4, 2010

Joe Muttillo offered another session that I attended called “Boost traffic to your eProperties with Email marketing&# and his tips were also very value. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 1, 2010

June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. So I emailed and said thank you and said – I’d love to return the favor – any thoughts? In fact, I’m not a very gracious “getter.&# Has that happened to you?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MAY 6, 2010

Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. Why don’t you email them or call them or link to them on LinkedIn? Deborah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Office Organization Success

SEPTEMBER 14, 2010

The first step, and most important step, is to actually schedule your time off in your calendar. Once it’s on your calendar and you can see it you’re unlikely to accidentally schedule in a client call, meeting, or other event that will encroach upon your down time. Also plan your programs and trainings around your vacation time.

Holidays 100

Holidays Calendars Training Email 100

Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. In this age of emails, voice mail and telecommuting, so many customers are simply seeking a human being to discuss their business or concerns with.

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

The email gave me no answers. So I sent a message to the abuse email. I got a lovely canned welcome email. Tags: Drew McLellan , Events Bot , follow up , online events management , silence is deadly Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 23, 2010

Tags: Copyblogger , Custom Auto Body , customer testimonials , make it easy , recommendations Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

DECEMBER 22, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Building on your skills Tuesday, December 22, 2009 at 8:46 am // By: ktcosmos // Category: Virtual Assistant Resources It’s the time of year when we all do some self assessment and then look ahead to changes we want to make in the coming year.Â

Skills 100

Skills 2010 2004 Training 100

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. Tags: Age of Conversation 3 , AoC3 Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Within seven days they had commitments from 103.

Social Media 100

Social Media Customer Service 2009 2008 100

Laughing all the Way to Work

APRIL 5, 2010

© Copyright Patricia Robb 2010 5 April, 2010 When your boss arranges meetings behind your back. That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. April 09, 2010 Jakob said.

Time Zones 100

Time Zones IAAP 2010 International 100

Loosely Speaking

FEBRUARY 9, 2010

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast Episode 1 Tuesday, February 9, 2010 at 2:34 pm // By: ktcosmos // Category: AZVAs Podcast , Life of the Virtual Assistant AZVAs Podcast launches today! Subscribe to AZVAs podcast by emailing ktcosmos@LooseEnds.net. Episode 1: February 2010 [.]

Google Docs 100

Google Docs 2002 Dropbox 2010 100

Andrea Kalli

SEPTEMBER 2, 2010

I hadn’t even been keeping a close eye on the progress until May 2010. September 5th, 2010 at 9:34 am Great post Andrea! I’m just about to purchase one of their back to school training course. It wasn’t anything that happened quickly or because of a fluke spike of traffic from Digg. I totally agree with you.

Social Media 100

Social Media Microsoft Outlook 2010 Training 100

Andrea Kalli

SEPTEMBER 2, 2010

I hadn’t even been keeping a close eye on the progress until May 2010. September 5th, 2010 at 9:34 am Great post Andrea! I’m just about to purchase one of their back to school training course. It wasn’t anything that happened quickly or because of a fluke spike of traffic from Digg. I totally agree with you.

Social Media 100

Social Media Microsoft Outlook 2010 Training 100

Andrea Kalli

MAY 11, 2010

Most modern cellphones and smartphones have the ability to send and receive email. Facebook takes advantage of this by allowing you to upload status updates or photos from any email account. This post was mentioned on Twitter by Sandra van Statten. >> New Clients – START HERE Ready to get started?

Facebook 100

Facebook Networking Social Media Microsoft Outlook 100

Andrea Kalli

AUGUST 23, 2010

Home Services Keyword Research, SEO, and Backlink Strategies for Link Building SharePoint Services Training Internet Marketing Assistant Microsoft Outlook Podcaster’s Corner Admin Assistance WishList Member and Wordpress Membership Sites New Client Questionnaire Info Contact Andrea Andrea’s Bio Code of Ethics Blog Testimonials Search View (..)

2007 100

2007 Social Media 2010 Microsoft Outlook 100

Andrea Kalli

MARCH 24, 2010

This knowledge is the prime reason that using mass email marketing is nearly impossible. You see, when they are expecting something from you in their email they are more inclined to add you to their favorites list. This way you have gone completely around the spam filters that have been trashing your marketing emails.

Social Media 100

Social Media Email Promotion Facebook 100

Andrea Kalli

MAY 4, 2010

One of the most effective ways to connect with customers and clients is through email lists and long-term marketing efforts. Using email marketing software, you can easily distribute marketing materials and information to your entire client, customer and prospect list. However, it is important to follow some road rules while you do so.

Social Media 100

Social Media Purchasing Microsoft Outlook Twitter 100

Laughing all the Way to Work

AUGUST 13, 2010

© Copyright Patricia Robb 2010 13 August, 2010 Pass it on. I had no idea this could be done, but I was thrilled when I got her email, but it just proved to me once again that we are all holding on to things we take for granted that others know about. The tip she sent me was how to edit an email that you have received.

Time Zones 100

Time Zones IAAP PowerPoint Email 100

Andrea Kalli

APRIL 15, 2010

Tags and Categories: minitrends , online business , virtualassist.net , wishlist member plugin , wordpress , wordpress membership site Related content WishList Member and Wordpress Membership Sites New WishList Member Training and Certification Course – Deadline Approaching! April 15th, 2010 at 3:36 pm It’s true!

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Andrea Kalli

APRIL 20, 2010

April 21st, 2010 at 8:53 am Hey Andrea – so glad you are doing this – wish I could be there – maybe next year I’ll meet you in person… have fun!! ;-D July 12th, 2010 at 6:52 pm Hi Andrea – did you guys talk much about measuring social media ROI. D 2 custom pens (1 comments.)

Promotion 100

Promotion Social Media Microsoft Outlook 2007 100

Andrea Kalli

APRIL 20, 2010

April 21st, 2010 at 8:53 am Hey Andrea – so glad you are doing this – wish I could be there – maybe next year I’ll meet you in person… have fun!! ;-D July 12th, 2010 at 6:52 pm Hi Andrea – did you guys talk much about measuring social media ROI. D 2 custom pens (1 comments.)

Social Media 100

Social Media Microsoft Outlook 2007 2010 100

Laughing all the Way to Work

NOVEMBER 8, 2009

© Copyright Patricia Robb 2010 8 November, 2009 Preparing your boss for meetings away from the office or at home I had a good tip from my boss that I have used to help me prepare him for meetings whether they are away or at home. State the purpose of the meeting in the calendar appointment as well as who will be at the meeting (i.e.

Time Zones 100

Time Zones IAAP International Calendars 100

The Office Professionals Place

FEBRUARY 2, 2010

Tuesday, February 2, 2010 Do Bad Bosses Breed Bad Bosses? How to deal with it: If you keep your bosses calendar, you can ask him ahead of time if he needs anything in particular for the meeting or if you know the agenda you can suggest information your boss can take to the meeting and have it prepared. Lets grow together!

Filing 100

Filing 2010 2006 AT&T 100

Andrea Kalli

MARCH 16, 2010

Capture email addresses if possible. A good way to start is by capturing email addresses through social media websites, and then marketing directly to them when your product is available. In email marketing, a bad user experience just means a lost sale. Do not spam, do not push, just encourage. 2 Isabella Williams (1 comments.)

Social Media 100

Social Media Twitter Promotion 2010 100