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Imagine how much more receptive the customerservice representative would be if you tried to deal with your issue in a more positive manner. Retrieve Your Files with Ease Is You Boss Not Giving You Enough Work? Were all human and should treat each other that way. Having Trouble Planning A "Non-Religious" Office Party?
Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
FPB warns that removing ‘green’ fuel tax incentive will further alienate small firms : The FPB is questioning the Government’s commitment to helping small firms switch to environmentally friendly fuels, following an announcement in the 2008 Budget that it is to remove a tax incentive for investing in ‘green’ biofuels.
« Government – Small Business Quote of the Day Small Business Start-Up Checklist – Time Management » « Previous Entries This entry was posted on Wednesday, July 2nd, 2008 at 12:30 pm and is filed under SME News Round-up. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Home About Me Advertise How to Lose a Customer and a Few More! By The Professional Assistant on Tuesday, September 09, 2008Filed Under: Client Service D o you find that people are passing calls and e-mails from person to person, getting the client more and more frustrated? Providing excellent customerservice is crucial.
In the post, Why Customer Data is Essential for Effective Marketing – Especially for Your Customers Jean shares a personal example of how Disney and Chase bank missed the boat when it came to using the historical customer data they had on file.
The first project – transcribe a one hour speech from an audio file. His responses anticipated my questions – he offered a website, an easy way to upload my audio file and a clear cut amount of time I could expect the job would take. Shriram joined my team.
I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started. This is a workshop that I am invited to give on a regular basis and because I know you can’t come to Ohio and hear me speak, I have created a couple audio files that will walk you through each of the pages in the workbook.
by Stefan Töpfer on Jan 21, 2008 I believe that many factors contribute to small business failure. » « Previous Entries This entry was posted on Monday, January 21st, 2008 at 11:14 am and is filed under Question & Answer. Q&A: What do you think the key factors are for small business failure in the UK?
Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. Be ruthless with your filing. « WinWeb Pitch of the Week – Digistar Solutions The Customer Is Always Right! Use a specific business calendar to keep a reminder of your schedule.
» « Previous Entries This entry was posted on Friday, August 11th, 2006 at 9:33 am and is filed under Accountants/CPAs , WinWeb. It is not often that one can find a partner, which fits in so perfectly with our own development focus. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
They all have to do their part by providing excellent customerservice. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
So instead of digging through file folders and your “sent&# email, here are five suggestions for setting up quick and dirty business processes and organizing your information for easy access:… &# Being organized from day one will save you a lot of time and help you to stay focused on your business – not your office.
« Why Your Small Business Needs A SWOT Good CustomerService Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. If you have additional tips, please share them in the comments section. Ignore your spendings on CS & u’r toast.
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0
Change of Business Ownership by Stefan Töpfer on Mar 17, 2008 An important consideration for a small business owner when looking towards the future is the possibility that the ownership of their business may change. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
by Stefan Töpfer on Jan 14, 2008 In a report, due to be published next month, from the European School of Management – ESM , it is reported that there has been a marked decline in small business activity in the the UK under Gordon Brown. Decline of Small Business Sector in the UK! « Value Co-Production For Small Business.
Small Business Start-Up Idea: Image Consultant by Stefan Töpfer on Mar 11, 2008 This business is ideal for someone who has worked in the corporate world or the media for a number of years and understands the importance of image within it. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
by Stefan Töpfer on Mar 20, 2008 I always enjoy the opportunity to meet entrepreneurs out in the field, during speaking engagements, trade-shows and other events. Quality, customerservice and a niche market, what could possibly go wrong. Entrepreneurship live and kicking! — ST. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Theodore Levitt (1925-2006) US management theorist, Inc (February 1981) To view previous quotes, click here « Small Business World News Round-up – 2009/11/10 Top 5 Website Design Tips » « Previous Entries This entry was posted on Saturday, November 14th, 2009 at 7:35 am and is filed under Business Quotations.
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Rupert Murdoch (b.
&# by Stefan Töpfer on Nov 28, 2009 « WinWeb Announces £10′000 Business’09 Finalists Dubai World – British Banks Building Castles In The Sand » « Previous Entries This entry was posted on Saturday, November 28th, 2009 at 11:42 am and is filed under Balderdash. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Clare Short (b.
1917) US comedienne To view previous quotes, click here « Top 5 Tips on Making Big Changes New Year – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, December 29th, 2009 at 7:00 am and is filed under SME-Blog. Phyllis Diller (b. Digg Furl Netscape Yahoo!
» « Previous Entries This entry was posted on Thursday, September 28th, 2006 at 12:28 pm and is filed under Balderdash. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
» « Previous Entries This entry was posted on Thursday, September 10th, 2009 at 7:00 am and is filed under Business Ideas. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
« Government – Small Business Quote of the Day Australia/ New Zealand Small Business News Round-up – 26/11/2008 » « Previous Entries This entry was posted on Wednesday, November 26th, 2008 at 11:06 am and is filed under Announcements , Comments. You can leave a response , or trackback from your own site.
« Good CustomerService Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customerservice will go a long way.
by Stefan Töpfer on Jan 13, 2008 Two professors, Julian Lang and William Bygrave , from Babson College in the US have found that the business performance of businesses started, with or without business plan , was unaffected. Having a plan helps if success of your product or service is dependent on many external factors.
by Stefan Töpfer on Apr 16, 2008 When my wife went to university in London in the eighties one of her professors was of the opinion that the education was wasted on women, since they would leave university, get married and have children. Christie Lyle Said on May 21st, 2008 at 3:41 am Thanks for the great post. What rubbish !
by Stefan Töpfer on Feb 02, 2008 Starting from home and using bootstrapping techniques will save you money and help your small business to stay afloat. How much money do you really need to start your micro business? But you will need some money – the question is, how much capital will you really need. Digg Furl Netscape Yahoo!
by Stefan Töpfer on Dec 29, 2008 These days many ask, what to do if you lose your job? do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! What To Do If You Lose Your Job!
Simpson « Top 5 Tips for Writing a Staff Handbook Top 5 Basic Advertising Tips » « Previous Entries This entry was posted on Wednesday, March 10th, 2010 at 2:30 am and is filed under CustomerService , SME-Blog. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly. Your customerservice must be top-notch. Provide content that will appeal both to the readers of the site and also to search engines. Use the website to provide speedy help and assistance.
Small Business Startup Checklist – Naming Your Business by Stefan Töpfer on Mar 12, 2008 This is the first of a series of weekly posts focusing on some of the key issues that a small business startup faces. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
The world has gone mad » « Previous Entries This entry was posted on Monday, October 2nd, 2006 at 2:30 pm and is filed under Accountants/CPAs , Accounting , Infrastructure , WinWeb. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
by Stefan Töpfer on Nov 23, 2008 We had the misfortune that there seems to be a computer virus/malware program affecting many Microsoft Windows operating systems, called winweb.exe. Said on November 26th, 2008 at 11:13 am [.] John Heaslip Said on December 18th, 2008 at 6:56 pm some info on Winweb security fom a website % Regtime Ltd.
» « Previous Entries This entry was posted on Tuesday, September 26th, 2006 at 12:57 pm and is filed under Accounting , Infrastructure , Software as a Service , Start-Up , WinWeb. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
« Top 5 Website Design Tips Small Business World News Round-up – 2009/11/17 » « Previous Entries This entry was posted on Monday, November 16th, 2009 at 2:51 pm and is filed under Finance. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb. Find out more and watch business videos @ WinWeb TV « How To Make This Recession Work For Your Small Home Business. Digg Furl Netscape Yahoo!
« Small Business World News Round-up – 209/11/24 Lord Alan Sugar:&# I have nothing further to say to you…!&# » « Previous Entries This entry was posted on Tuesday, November 24th, 2009 at 6:41 pm and is filed under WinWeb. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
To view previous quotes, click here « New Year – Small Business Quote of the Week Top 5 Tips on Building a 6 Month Cash Reserve » « Previous Entries This entry was posted on Saturday, January 9th, 2010 at 7:45 pm and is filed under Business Quotations. You can follow any responses to this entry through the RSS 2.0
» « Previous Entries This entry was posted on Monday, January 25th, 2010 at 7:10 am and is filed under Business Checklists. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
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