Service Untitled

JANUARY 13, 2011

Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# At a local.

Medical 40

Medical Customer Service Social Media Expenses 40

Make or Break Moments

AUGUST 18, 2010

and I decided it would be fun to have a meet up with other bloggers in the area. Mocha Joe’s Coffee Shop (formerly Arabica Coffee) has graciously hosted our meets up without a fee or fuss. Great meeting to learn about new sites, new social media techniques. We call ourselves the Akron Bloggers Community.

Social Media 100

Social Media Customer Service 2009 2008 100

Service Untitled

OCTOBER 1, 2010

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Customers Rock!

MAY 5, 2011

I am finally ready, and what better way to start back up than to introduce you to my book. It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies).

Customer Service 100

Customer Service Social Media AT&T Interviewing 100

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Click “read more&# to read the interview. Question: Do you have anything you want to add or anything that is relevant to mention about customer service for American Express? What do we have?

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Make or Break Moments

APRIL 19, 2010

Want to set your blog up to be downloaded on Kindle? Reading your favorite blogs on Kindle? Hopefully this is one of them. per month subscription you can now receive the updates on your handheld reader. Visit, Kindle: Make or Break Moments to subscribe. Follow the simple instructions that can be found at Mashable (of course!).

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MARCH 21, 2010

This section is about working at the coalface of social media. Is this earned media? How important is brand in the social media space? Influence Much is made of influence, but what does “influence&# mean in social media? Getting to work They say that the best approach to social media is dive in.

Social Media 100

Social Media 2009 Customer Service 2010 100

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Want to meet Biggby Bob? When Wachovia.

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Make or Break Moments

JANUARY 1, 2010

Last year I selected three words, which were Bite, Charge and Follow-Up. Just like the Italian alleyway pictured above, I need to ensure that my focus is narrow, razor sharp, niched to a specific client/a specific service. If customer communication or social media is on your list, I hope you’ll give me a call.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole. Read all about it and then order your copy.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

I should be wrapping things up – preparing for a girly weekend with my middle schooler, but no. I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Sign up for my class and get charged an unexplainable shipping and handling fee of $19.80.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. He challenged us to grow. “Hit 100 members and we’ll meet up.&#

Customer Service 100

Customer Service Social Media 2009 2010 100

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Make or Break Moments

JUNE 4, 2010

Social media has taken over the web. I set up a Wordpress.com blog and with the exception of the $9.95 What did you find? A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name? The cost? It was almost free.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JANUARY 29, 2010

If we find out something new and exciting – we should keep it a secret so that we have a leg up on our competition. Yet isn’t there some value in sharing what we’ve learned so that we can all become better in business, better using social media, better with our customer relationships?

Learning 100

Learning Customer Service 2009 Social Media 100

Stephanie LH Calahan

JULY 1, 2011

Powerfully Productive businesses know that effective follow-up is critical to success.    CRM stands for Customer/Client Relationship Management.  What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service!

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Make or Break Moments

JANUARY 11, 2010

Will customers remember the 20% discount we gave them or the fact that we were open in the evenings? No, but it is all of those little details that add up when the customer thinks back on how the experience MADE THEM FEEL. It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. we might ask them.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JANUARY 21, 2010

Or maybe your start-up story is ordinary, but how you came to focus on a particular product or service is unique. You can’t make eye contact. You can’t ask questions and if you could – you certainly wouldn’t be able to hear the answers. You have a unique story as well.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 4, 2010

I was there with 17 others from Norma Rist’s Rist List group of women-business owners (8 of us pictured above) and so we split up and attended different sessions than came together at lunch and dinner to share what we’d learned. My session was called Create a Customer-Focused Social Media Strategy.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. At a local.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!” Don’t do it.

Customer Service 100

Customer Service 2009 Social Media 2008 100

The Small Business Blog

NOVEMBER 30, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2009 100

2009 UPS 2008 2007 100

Make or Break Moments

MARCH 17, 2010

“I’m afraid to speak up&# “Management doesn’t listen to us&# “They don’t tell me what I need to know to do my job&# I love the irony of the first two – you are afraid to speak up, but if you conquer your fears and speak up it doesn’t matter because they aren’t listening anyway.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

JANUARY 12, 2010

In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! The premise is a good one, my hope is that in future weeks we’ll see executives meeting their actual customer face-to-face.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JULY 27, 2010

This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

NOVEMBER 23, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Standing up for small businesses :It’s been a tough year for small businesses in California. You want the whole tree." 1 week ago More updates.

UPS 100

UPS 2007 2008 2009 100

Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 9, 2010

Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. is celebrating their 35th year in business. is celebrating their 35th year in business. Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 8, 2010

Earlier today I posted a follow-up article on the situation – [link]. Today, however, pretty convincing evidence came out that they’ve known about the problem for some time. I’d be interested in your thoughts regarding the latest information.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 22, 2010

It makes me think of my customers. If I mess up and don’t deliver as promised – do I at least make sure the resolution is a good experience? If I bite off more than I can deliver – do I own up or hope they don’t notice? Or do I wait for them to call, hoping they forget?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 4, 2010

Two enthusiastic thumbs up. They are creating separate pages for each product with a “one-page simple explanation of each specific product…Forget jargon-filled ads and book-like bank documents; the bank of the future needs to cut straight to the point.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 19, 2010

It was simple to set up the account and post the job and before long I had 40 people apply for the job. So throwing out the high and the low, I started to look for people to interview. I sent emailed interview questions. Hourly rates ranged from $2 and change to over $46. Candidates were from around the world.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

AUGUST 9, 2010

We didn’t grow up together. Our kids weren’t in soccer together. We didn’t work at the same place. Bekah was the friendly, neighborhood cashier at Drug Mart. That’s where we met – at register 5.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

How do you pick up the conversation from there? The conversation is going along just dandy and then you ask a question – they say nope can’t help you – and you are left with this awkward silence. You might ask “well, do you know someone who can say yes?&# Why not be that person?

Customer Service 100

Customer Service 2009 2008 2010 100