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BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

Small Business World News Round-up – 2009/12/15 by Stefan Töpfer on Dec 15, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. per cent in April 2011 has angered small business owners.

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The worst business start-up mistakes | THE SMALL BUSINESS BLOG

The Small Business Blog

The worst business start-up mistakes by Stefan Töpfer on Jan 29, 2009 Although many people decide to try and realise their dream of starting their own business, unfortunately it often turns into a nightmare for them. It is also generally a big mistake to think that you can save money by under-investing in technology.

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Small Business world News Round-up - 2009/10/27

The Small Business Blog

Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST. — ST.

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Smart Business Start-Up | THE SMALL BUSINESS BLOG

The Small Business Blog

Smart Business Start-Up by Stefan Töpfer on Aug 08, 2007 Whatever you are planning a personal business or a small business, like SOHO-, SME, SMB-, Micro-, Home-, DIY-, Hobby-, Boomer businesses, the time has never been better for starting a business. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!

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Why do customers want to keep coming back?

Service Untitled

For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.

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Top 10 Small Business Trends for 2015

Small Business Labs

Already in use by Apple and other major retailers, Beacons are being used for applications such as in-store customer service notifications, special upgrade offers and personalized marketing messages.    3. This is rapidly changing as growing numbers of firms successfully raise money via crowdfunding platforms.

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