Service Untitled

SEPTEMBER 15, 2011

Primarily the best defenses against customers sitting in front of their computers and buying products is to compete in price, selection, and customer service. Customers like to touch, feel, and taste; it’s all part of the retail experience. Never forget that the Internet is also your friend.

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DECEMBER 6, 2013

In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season. photo by: cruiznbye.

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NOVEMBER 28, 2011

Small businesses can answer their own phones instead of having to “press one” to begin the maze of customer service, as well as actually do hands on personal service for customers while they wait. All in all, it seems like a positive holiday shopping season with merchants thinking positive thoughts.

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JULY 17, 2013

For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

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DECEMBER 17, 2013

To add to the best product or service we can supply, can we then deliver more? How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Take that time to work on customer retention.

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SEPTEMBER 4, 2013

Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”? The task of customer feedback however, has now taken the social technology route – namely Facebook and Twitter.

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Service Untitled

MARCH 3, 2014

For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.

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JULY 5, 2011

When you think of the convenience that online stores are open 24 hours a day, seven days a week, and 365 days per year, it can certainly make that July 4th celebration where area stores close for the holiday inconsequential, because if you feel like shopping, just hit any key on your computer. Do something very special for your customers.

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JUNE 23, 2011

Some businesses offer substantial discounts, contests, drawings, entertainment, and treats for children or even pets. There is no need to go broke on a customer appreciation day; just don’t be Ebenezer Scrooge either. Customer service actions to guarantee repeat business Great products and great service add up to a successful.

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Service Untitled

MAY 6, 2014

American Express offers the Classic Green card for an annual fee of $95, however the Gold and the Platinum versions come with $175 and $450 annual “dues” and of course are accompanied by more services and perks. How credit card companies offer different levels of customer service Credit cards are an important way of life for most.

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Service Untitled

DECEMBER 13, 2010

Shop Smart Magazine editor Jody Rohlena joined in the confusion and notified the local television station who also became involved until Walmart’s executive offices finally succumbed to the public pressure and sold George the television at the discounted price. These are commonly confusing and only translatable by an attorney.

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DECEMBER 24, 2010

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. With that comes the search for discounts and vouchers prior to their purchases. photo credit: hospi-table.

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DECEMBER 16, 2010

While successful businesses have always been about price, quality, and customer service, what can an organization do to guarantee that a particular customer will keep coming back? With so much competition out there and everyone trying to outdo each other, building customer loyalty is not an easy task.

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APRIL 12, 2011

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

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MARCH 24, 2014

Amazon has promised access to their digital library also, but I haven’t read where my customer service is going to increase with the higher dues, but I’m still going to renew my subscription. And so all of that brings some ideas to promote customer loyalty in smaller businesses. In the Jacksonville, Fla.

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APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?

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NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The average holiday shopper will spend 15 hours this season shopping for presents.

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Men With Pens

FEBRUARY 21, 2010

The Hell with Customer Service or Support Reply Vlad Dolezal ( @VladDolezal ) February 22, 2010 at 6:46 am Funny, I just did the same recently with my own blog. MwP is Powered by… Sign up now and get access to exclusive content, deals and discounts, sneak previews and all sorts of secret stuff you wont want to miss.

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Men With Pens

JANUARY 10, 2010

It’s helpful if they don’t dislike you, of course, but you don’t need to share holiday snaps to have a healthy working relationship. When I go to a website I don’t need to like the salesman, owner or customer service rep. Iain Broome´s last blog. The other side of this is eBusiness.

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Service Untitled

FEBRUARY 15, 2011

This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive.

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FEBRUARY 16, 2011

This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive.

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