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A day in the life: Matthew Want, PA, Marcham Publishing

Practically Perfect PA

Meeting and greeting visitors, liaising with clients, suppliers and other staff in a professional manner. Devising and maintaining office systems, including data management, CRM system and filing. Including using interacting with customers, and suppliers. Taking phone calls, enquiries and general requests, handling all queries.

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The Bribery Act – what do assistants need to know?

Practically Perfect PA

Although I have already attended a training course on Financial Crime through work I thought I’d refresh my memory and go along to a session on the Bribery Act and how it specifically affects Assistants. Due diligence procedures should be in place for all new third-party suppliers. Filed under: Regulation , Training and Guidance.

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Guest Blogger: David B. Wright, Author

The Office Professionals Place

Of course, youre going to take a different approach. If you should choose to use one of these methods, and use it regularly in interviews, you may find portions that you can ‘recycle’ with different companies, but of course some degree of customization will be required. Help them better leverage partners and suppliers?

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Getting buy in from the boss

Practically Perfect PA

I grew up in a different age where working hard and being humble were par for the course for the PA. Over time I managed to add several hotels to our Globally Approved Travel Program, which enabled all global staff to benefit from discounted rates and also obtained supplier discounts for our intranet company benefits portal.

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How can assistants stay on top of the scene?

Practically Perfect PA

I spent a lot of time researching great venues, restaurants, hotels and suppliers and I really enjoyed it. So… anyway… my point is that I did want to find the cool and unusual places for my boss to visit so that they could impress the clients they were entertaining.

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5 tips for Sourcing Employee Training for Small Businesses

The Small Business Blog

Ask corporations – often they have training courses or accreditation for their products. Look online for affordable web-based courses If you have additional tips, please share them in the comments section. Melanie Said on November 12th, 2009 at 11:37 pm I have had great success with some free online courses.

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The Customer Is Always Right!

The Small Business Blog

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. The Customer Is Always Right! You can follow any responses to this entry through the RSS 2.0

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