Make or Break Moments

APRIL 11, 2010

Posted by Deborah Chaddock Brown on April 11, 2010 under Customer Moments | Be the First to Comment I love the phrase Put Customers First. Of course in my own little world I was sure that I coined the phrase.

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Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

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Make or Break Moments

MARCH 15, 2010

Our service cost us more to provide and soon fewer people could afford it. The reality of course, was that we needed to change. Eventually we lost most of our customers and had to sell the business.&# “So what did you do? ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

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Make or Break Moments

SEPTEMBER 3, 2010

Claire’s prefers customers who pay with credit cards Or perhaps Claire’s only wants you to spend LESS than $40 It is better to receive two bad $40 checks than one $75 bad check Gosh. Of course, I’ll continue to take my daughter to Claire’s but I will think twice before spending more than $40.

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Service Untitled

SEPTEMBER 23, 2010

Service Untitled The blog about customer service and the customer service experience. At Keyes Company Realtors, we have several affiliates who provide excellent customer service and related services that enhance the “customer first&# image the company strives to maintain.

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Make or Break Moments

JUNE 15, 2010

If your interested, the link below outlines our telesales course so you can see how the focus is customer-based: [link] Great post, Deborah! I hope your son excels in his new job, and maybe you can update us on how it is going in a later blog! It was very heartwarming to hear about your son’s first sales job.

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Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction.

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Andrea Kalli

MAY 14, 2010

You can access this 18 minute interview as well as all the details on this new program by going to the below link. PLUS, VAClassroom are offering a special course bundle package (Just for May) that includes both the Virtual Events Specialist Program as well as the new Camtasia Video Training for VA course together for one special price.

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Who's the Real Boss?

APRIL 12, 2020

So, if the marketing function has been reduced or cut, but the social media for the company still needs to be managed, then put your hand up for it! There are an abundance of online courses available that you can do at your leisure, and all that can upskill you in the right areas and assist with your employment on the return.

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Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

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Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Selling a digital product, such as a book or an online course is far simpler. Set up interviews. Talk to potential customers. Launching dentures.com is probably not wise.

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Service Untitled

MAY 20, 2010

Service Untitled The blog about customer service and the customer service experience. Any customer service agent would find that behavior unacceptable. Customer service for those clients from hell You know those callers – rude and insulting. At a local.

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Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.

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Success

FEBRUARY 15, 2022

That was when she started to build her business, organically, with the power of social media. Bethke has been named the social media queen of real estate, and was also voted #1 social media realtor in Michigan 3 years in a row. Bethke started out as an individual realtor in 2011. Glenn Bill. Matt Callanan.

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Service Untitled

JULY 15, 2010

Service Untitled The blog about customer service and the customer service experience. The author also emphasized the importance of marketing to help create a successful business and touches upon social media including Facebook, Twitter, blogging, and of course, the company website.

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