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Self Defense for Admins

The Office Professionals Place

Take a course, if you already know the basics, go to the next tier and learn at the intermediate and expert levels. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Need a filing system?

IAAP 100
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The Customer Is Always Right!

The Small Business Blog

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0

2007 100
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5 tips for Sourcing Employee Training for Small Businesses

The Small Business Blog

Ask corporations – often they have training courses or accreditation for their products. Look online for affordable web-based courses If you have additional tips, please share them in the comments section. Melanie Said on November 12th, 2009 at 11:37 pm I have had great success with some free online courses.

Training 100
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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Don’t Underestimate The Importance Of Time Management » « Previous Entries This entry was posted on Monday, March 29th, 2010 at 7:00 am and is filed under SME-Blog. « Budget 2010 – The Saviour for Small Businesses? You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!

Budget 100
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Five Barriers to Improving Employee Engagement

Energage

Such behaviors often go against the grain of what’s taught in most formal MBA courses and the instinct executives develop as they climb the organizational ladder. Improved customer service, which translates to customer retention. Other proven correlations, including better safety records and improved employee health.

2017 58
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Work Frustrations and Meaningful Work

Musings of a High-Level Executive Assistant

Surely, as executive assistants we may feel this way when we have to do all the boring stuff - filing, expenses, travel, calendaring, and phones. As an executive assistant, I knew I wasn't curing cancer or inventing anything, but that customer service role and making a difference in one executive's life was meaningful for me.

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Write The Best Job Descriptions In 7 Easy Steps | Free Templates

Recruit CRM

Apart from describing the tasks, talk about the leave policy, workplace bonuses, yearly paid leaves, vacation plans, health insurance, employee stock options etc. Accounting Clerk's Key Responsibilities: Completing basic office tasks, including replying to phone calls, acknowledging emails, processing mail, filing, etc.