Small Business CEO
JANUARY 28, 2022
Customer service is an essential unit of any company. Stats suggest that it is five to twenty-five times more expensive to acquire a new customer than to retain an existing one. … The post Importance of Customer Service in the Post Pandemic Era appeared first on SMALL BUSINESS CEO.
Success
JUNE 26, 2023
Carrying more insurance than your state’s minimum requirements is generally recommended since accidents can get expensive, especially if someone is seriously injured or has a lot of property damage. Ensure you get the same types and levels of coverage in each quote to make a direct comparison. Raise your deductible.
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Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
Small Business CEO
JANUARY 25, 2010
Maybe you look at maximizing revenue per full-time employee, increasing first call resolution in your contact center or IT expense as a percent of revenue. Is that the right comparison? Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Think about it.
Small Business CEO
AUGUST 10, 2012
Think of this: if a customer’s package is late, damaged, or lost, their next purchase could very well be from a competitor. If shipping costs are too expensive or tracking numbers aren’t provided, they may order from elsewhere. One of the first steps when making a decision on shipping services is to identify consumer needs.
The Small Business Blog
JULY 20, 2010
People often say to me that their small business doesn’t have a website as it’s too complicated, takes up too much time or is too expensive. It is for these reasons that when I was asked to contribute on Nasdaq.com I eagerly accepted; knowing that there is much that small businesses can learn from the big businesses on the Nasdaq.
Small Business CEO
FEBRUARY 27, 2013
For many employees, especially younger ones, the allure of benefits pales in comparison to the salary or wage associated with a job. Her background is in marketing and communications, employee education and training, development of policies and procedures and the ongoing delivery of outstanding customer service. The Result.
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