Success
JUNE 30, 2021
You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Whether it’s clothing, appliances or electronics, people naturally expect different levels of quality at different prices. 10% detractors subtracted from 40% promoters yields an NPS of 30.
Success
DECEMBER 21, 2022
I often think I need new clothes, but when I clean out or organize my closet, I realize I have lots of options and everything I need at my fingertips. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Clean out your closet and donate unwanted clothes to charity.
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Service Untitled
JULY 2, 2014
” In the relevant subject of customer service, and estimating that half of all consumers may have from time to time become engaged on Facebook, does it make us wonder if what we buy or how we feel about a company can be artificially manipulated? Behind the Scenes Customer Satisfaction Customer Service Specific Companies'
Service Untitled
FEBRUARY 27, 2013
According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.
Service Untitled
APRIL 28, 2011
We bring our own recyclable grocery bags to food markets, we use less paper in our offices, we adjust our office lighting, we use more environmentally friendly detergents to wash our clothes, and most of us are willing to spend more for “green&# products and packaging. Let’s face it; it’s all part of customer service.
Service Untitled
OCTOBER 2, 2012
It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.
Service Untitled
OCTOBER 17, 2011
Still imagine all the damage this entire bad customer service experience has had on the business. How many times have any of us just left our would-be purchases on the ledge or on the counter because service was so slow? What happens to customer service when the right candidates aren’t hired for the job?
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