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Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Stephanie LH Calahan

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   Date: August 17, 2012 6:10:29 PM CDT Subject: Cinch.FM iTunes [link]. Dear Cinch.FM

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Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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Measuring the Impact of Social Media

Customers Rock!

As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. They believe that it is there, and they keep looking for it even though it eludes them.

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The real reason everyone’s so mad over the Gen Z stare

Vox Open Sourced

Sometimes, it can be a lack of any greeting or reply from Zoomers in customer service specifically. Further reports point to a potentially related trend, where the group born between 1997 and 2012 don’t say hi when they pick up the phone.

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Vanish, Facebook and helping yourself by helping your customers

The Small Business Blog

Business Advice Business Marketing Customer Service Marketing/PR business advice customer care Facebook small business tips Social media for business'

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Lithium’s Customer Heroes

Customers Rock!

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. Good News for Social Customer Service.

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What's the best way to deal with username and password avalanche?

Office Dynamics

by MARY ELLEN SLAYTER on JULY 5, 2012 8:14AM. Has anyone finally thought of an easy, secure way to wrangle all of these things?” – Eve, Customer Service Associate. in ADMIN PRO FORUM. This information is proudly provided by Business Management Daily.com: [link]