Success

MARCH 13, 2022

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. Transactional milestones are any events that move the customer through the purchasing experience. Two additional studies give us a whopping seven seconds. Set expectations that you can exceed 100 percent of the time.

Email 279

Email Customer Service Gifts Purchasing 279

Service Untitled

DECEMBER 1, 2011

Dozens of surveys state that customers will pay more for a better customer service experience. Customers get turned off if a retail organization gets it wrong and doesn’t make it right in a short amount of time, or consumers resent the purely impersonal treatment of such grandiosity displays of super sales.

Customer Service 40

Customer Service Holidays Purchasing Equipment 40

Productivityist

SEPTEMBER 11, 2015

Back in 2011, I took the time to learn new techniques in Microsoft Excel through a course. I have also learned how to survey my readers and understand their specific career challenges. It could be customer satisfaction surveys, customer order data or social media data. You can find Bruce on Twitter at @PMPhacks.

Microsoft Excel 40

Microsoft Excel Negotiating Learning Skills 40

Service Untitled

FEBRUARY 22, 2011

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. Doesn’t that make one wonder why every dealership can’t provide a similar kind of customer experience?

Customer Service 40

Customer Service Negotiating Expenses Social Media 40

Service Untitled

SEPTEMBER 17, 2010

He couldn’t find any sales staff to help, and there was not one specialist available in the electronics department which consisted of televisions, computers, etc. When the shopper finally did find an iPod he wanted to purchase, there were no more in stock, and he was told the next order was not expected for another four weeks.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Stephanie LH Calahan

MAY 20, 2011

Don't Write Your Book. I turn my words into visuals and interactive exercises so that I can touch even those who aren't "word people" For workshop attendees and those who love follow-up e-books of related topics from previous blogs with some fresh bits make a great freebie. None are guaranteed. Let the articles begin.

Social Media 100

Social Media PowerPoint Facebook Gifts 100

Stephanie LH Calahan

DECEMBER 10, 2010

Main | Start 2011 off Organized!   Just to make sure you don't get overwhelmed reading a long post on overwhelm, here are a few tips to consider: This post is not meant to be a step-by-step guide.  it won't get any better. The Spiral Notebook Purchase (and then use!) Share your ideas. 

AT&T 100

AT&T Calendars Social Media Stress 100