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Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
FPB warns that removing ‘green’ fuel tax incentive will further alienate small firms : The FPB is questioning the Government’s commitment to helping small firms switch to environmentally friendly fuels, following an announcement in the 2008 Budget that it is to remove a tax incentive for investing in ‘green’ biofuels.
« Government – Small Business Quote of the Day Small Business Start-Up Checklist – Time Management » « Previous Entries This entry was posted on Wednesday, July 2nd, 2008 at 12:30 pm and is filed under SME News Round-up. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. This is like a 24% p.a. Digg Furl Netscape Yahoo!
Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. This is like a 24% p.a. Digg Furl Netscape Yahoo!
Perhaps your suppliers have raised prices. Full disclosure or as Kathleen says “transparency.&# If our customers see we are being up front and honest – they will trust us and remember, people buy from those they like and TRUST.
If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Getting a better price is especially easy to do right now, since suppliers are tripping over themselves to get business. Get better payment terms by negotiation.
by Stefan Töpfer on Jan 21, 2008 I believe that many factors contribute to small business failure. » « Previous Entries This entry was posted on Monday, January 21st, 2008 at 11:14 am and is filed under Question & Answer. Cheers, Jim Stefan Töpfer Said on January 23rd, 2008 at 9:26 am Hi Jim, Thank you for your comment.
They all have to do their part by providing excellent customerservice. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
by Stefan Töpfer on Dec 29, 2008 I’m thinking more and more about opportunities for people to start a small business, home business or a self-employed business during this recession/depression or once they lose their jobs. No you are not – the former customers or clients have lost a supplier too. — ST.
Make the necessary changes once you know exactly what your customers want. « Why Your Small Business Needs A SWOT Good CustomerService Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. Digg Furl Netscape Yahoo!
by Stefan Töpfer on Jan 23, 2008 The last couple of days you could follow what can only be described as a panic on the world stock markets. » « Previous Entries This entry was posted on Wednesday, January 23rd, 2008 at 8:37 am and is filed under Exporting. Micro Business, Recession and Exporting. thanks for posting this.
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0
Ethics And Small Business » « Previous Entries This entry was posted on Thursday, October 18th, 2007 at 9:26 am and is filed under Accountants/CPAs , Question & Answer , Small Business / SOHO , Sole-Trader , Suppliers , start-up in business. You can follow any responses to this entry through the RSS 2.0
Change of Business Ownership by Stefan Töpfer on Mar 17, 2008 An important consideration for a small business owner when looking towards the future is the possibility that the ownership of their business may change. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
by Stefan Töpfer on Jan 14, 2008 In a report, due to be published next month, from the European School of Management – ESM , it is reported that there has been a marked decline in small business activity in the the UK under Gordon Brown. Decline of Small Business Sector in the UK! I’m allowed to dream, aren’t I?
Small Business Start-Up Idea: Image Consultant by Stefan Töpfer on Mar 11, 2008 This business is ideal for someone who has worked in the corporate world or the media for a number of years and understands the importance of image within it. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
The recent downturn has made companies think twice about who they are dealing with and has made them potentially more likely to switch suppliers. Don’t give up on your bottom 80% The rule of thumb has generally been that top 20% of your customers generate 80% of your revenues. Perhaps to your firm? Digg Furl Netscape Yahoo!
Even if you have staff – outsourced of employed – doing your bookkeeping and organize the payments for you, you need to make the decisions of when your suppliers get paid, so you can control your cash-flow. Am I in control of my spending or have I abdicated this function to someone else? Digg Furl Netscape Yahoo!
by Stefan Töpfer on Mar 20, 2008 I always enjoy the opportunity to meet entrepreneurs out in the field, during speaking engagements, trade-shows and other events. Quality, customerservice and a niche market, what could possibly go wrong. Entrepreneurship live and kicking! Don’t let anyone tell you otherwise. — ST.
« Government – Small Business Quote of the Day Australia/ New Zealand Small Business News Round-up – 26/11/2008 » « Previous Entries This entry was posted on Wednesday, November 26th, 2008 at 11:06 am and is filed under Announcements , Comments. Winweb Security – winwebsecurity.com – more facts.
« Good CustomerService Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customerservice will go a long way.
Remember this is a rule for internal meetings, for meetings with customers this rule does not apply – within reason of cause. The customer should determine the length of the meeting. Suppliers will probably thank you for short meetings, so they too can get more done. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
by Stefan Töpfer on Jan 13, 2008 Two professors, Julian Lang and William Bygrave , from Babson College in the US have found that the business performance of businesses started, with or without business plan , was unaffected. Having a plan helps if success of your product or service is dependent on many external factors.
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
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