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Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
Worsening Access To Finance For UK Small Business by Stefan Töpfer on Nov 16, 2009 Following on from my interview on CNBC, I came under fire with some criticism for suggesting the banks and the government is failing small business with access to affordable finance. You can follow any responses to this entry through the RSS 2.0
FPB warns that removing ‘green’ fuel tax incentive will further alienate small firms : The FPB is questioning the Government’s commitment to helping small firms switch to environmentally friendly fuels, following an announcement in the 2008 Budget that it is to remove a tax incentive for investing in ‘green’ biofuels.
« Government – Small Business Quote of the Day Small Business Start-Up Checklist – Time Management » « Previous Entries This entry was posted on Wednesday, July 2nd, 2008 at 12:30 pm and is filed under SME News Round-up. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?&#
Do your potential customers become dollar signs or lines on your P&L as you think through your finances? You have financial obligations and if you could get just one more customer before the end of the month you’d hit your break even. Have you ever been in sales? Will you make your quota?
Joe Pascaretta Joseph Pascaretta, the Chief Operating Officer at WorkWave, is a seasoned professional known for his expertise in business operations, program management, and customerservice. It’s time to explore how technology can transform your business and enhance efficiency and customer satisfaction in the trades.
by Stefan Töpfer on Jan 21, 2008 I believe that many factors contribute to small business failure. » « Previous Entries This entry was posted on Monday, January 21st, 2008 at 11:14 am and is filed under Question & Answer. Cheers, Jim Stefan Töpfer Said on January 23rd, 2008 at 9:26 am Hi Jim, Thank you for your comment.
by Stefan Töpfer on Feb 02, 2008 Starting from home and using bootstrapping techniques will save you money and help your small business to stay afloat. you must also start thinking about your finances to be able to support your business. How much money do you really need to start your micro business? Digg Furl Netscape Yahoo!
Change of Business Ownership by Stefan Töpfer on Mar 17, 2008 An important consideration for a small business owner when looking towards the future is the possibility that the ownership of their business may change. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
They all have to do their part by providing excellent customerservice. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
Make the necessary changes once you know exactly what your customers want. « Why Your Small Business Needs A SWOT Good CustomerService Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. Digg Furl Netscape Yahoo!
Thanks Rob Smorfitt Said on September 2nd, 2007 at 9:13 pm Is a lack of finance not a symptom rather than the cause of SME failure. Is a lack of finance not due to poor planning, uncontrolled growth or a poor business? As you suggested, they fail often blame a lack of finance for their failure. this a financ eproblem.
Takeover Disasters by Stefan Töpfer on Apr 22, 2008 The process of taking over another company can be a very exciting time for you and your business, but it can very quickly turn into an unpleasant experience with serious lasting consequences. bookmarks for April 17th through April 22nd | AccMan Said on April 22nd, 2008 at 7:59 pm [.]
One small business financing alternative is the private lender. Flaherty wants code of conduct for credit, debit cards : Finance Minister Jim Flaherty is proposing a voluntary code of conduct for credit- and debit-card companies that could mean savings for consumers and small businesses. 2010 may be no better. Digg Furl Netscape Yahoo!
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0
RBI draws flank from panel : The carte blanche given to private and foreign banks by the Reserve Bank of India to charge interest rates on credit cards at their whims and fancy has come in for severe criticism by the parliamentary standing committee on finance. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
by Stefan Töpfer on Jan 14, 2008 In a report, due to be published next month, from the European School of Management – ESM , it is reported that there has been a marked decline in small business activity in the the UK under Gordon Brown. Decline of Small Business Sector in the UK! I’m allowed to dream, aren’t I?
Small Business Start-Up Idea: Image Consultant by Stefan Töpfer on Mar 11, 2008 This business is ideal for someone who has worked in the corporate world or the media for a number of years and understands the importance of image within it. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Darling we’re out!&# » « Previous Entries This entry was posted on Thursday, October 18th, 2007 at 11:49 am and is filed under Finance , Health Check , Home Business , Outsourcing , Sales , Virtual Assistants , Work/Life Balance , be successful , bootstrap , do a SWOT plan , do a reality check , do bookkeeping. ,
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
by Stefan Töpfer on Mar 20, 2008 I always enjoy the opportunity to meet entrepreneurs out in the field, during speaking engagements, trade-shows and other events. Quality, customerservice and a niche market, what could possibly go wrong. Entrepreneurship live and kicking! Don’t let anyone tell you otherwise. — ST.
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
« Government – Small Business Quote of the Day Australia/ New Zealand Small Business News Round-up – 26/11/2008 » « Previous Entries This entry was posted on Wednesday, November 26th, 2008 at 11:06 am and is filed under Announcements , Comments. Winweb Security – winwebsecurity.com – more facts.
» « Previous Entries This entry was posted on Wednesday, August 15th, 2007 at 6:46 pm and is filed under Business Checklists , Finance , plan cash-flow. « Small Business Checklist: Getting Payed Grow your small business – success or failure will follow. You can follow any responses to this entry through the RSS 2.0
« Good CustomerService Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customerservice will go a long way.
by Stefan Töpfer on Jan 13, 2008 Two professors, Julian Lang and William Bygrave , from Babson College in the US have found that the business performance of businesses started, with or without business plan , was unaffected. Having a plan helps if success of your product or service is dependent on many external factors.
There is one point I would like to make, if you need to raise finance for a limited company, it can be fairly hard, and banks will almost always want a directors guarantee, which then to a degree negates the point of being a limited company. So it’s quite different from the sole trader, much more expensive to set up and run.
by Stefan Töpfer on Apr 16, 2008 When my wife went to university in London in the eighties one of her professors was of the opinion that the education was wasted on women, since they would leave university, get married and have children. . Christie Lyle Said on May 21st, 2008 at 3:41 am Thanks for the great post. — ST.
by Stefan Töpfer on Dec 29, 2008 These days many ask, what to do if you lose your job? do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! What To Do If You Lose Your Job!
Simpson « Top 5 Tips for Writing a Staff Handbook Top 5 Basic Advertising Tips » « Previous Entries This entry was posted on Wednesday, March 10th, 2010 at 2:30 am and is filed under CustomerService , SME-Blog. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly. Your customerservice must be top-notch. Provide content that will appeal both to the readers of the site and also to search engines. Use the website to provide speedy help and assistance.
Small Business Startup Checklist – Naming Your Business by Stefan Töpfer on Mar 12, 2008 This is the first of a series of weekly posts focusing on some of the key issues that a small business startup faces. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
aaan Said on June 4th, 2008 at 6:03 am good software kevin Said on August 22nd, 2008 at 4:40 pm I winweb accounting system has duble entry system… Stefan Töpfer Said on August 22nd, 2008 at 4:59 pm Hi Kevin, Yes the accounting system is tri-ledger, double entry, multi-user and multi-currency. Digg Furl Netscape Yahoo!
by Stefan Töpfer on Nov 23, 2008 We had the misfortune that there seems to be a computer virus/malware program affecting many Microsoft Windows operating systems, called winweb.exe. Said on November 26th, 2008 at 11:13 am [.] John Heaslip Said on December 18th, 2008 at 6:56 pm some info on Winweb security fom a website % Regtime Ltd.
» « Previous Entries This entry was posted on Tuesday, September 26th, 2006 at 12:57 pm and is filed under Accounting , Infrastructure , Software as a Service , Start-Up , WinWeb. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
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