Allwork
JUNE 24, 2025
Proficiency with AI tools has quickly become a top skill, and companies are working to train their employees how to use it. At the same time, AI is also emerging as a useful training tool in its own right. One of our training sessions that covers energy, environment, and health compliance was created with the platform.
Customers Rock!
JANUARY 24, 2012
Companies such as Best Buy and Verizon (where I was most recently actively engaged in this as the community program manager) see these gains and are able to use them to calculate an ROI on their communities. While we are on the subject of online communities, there are other benefits that can factor into the ROI equation.
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Eco-Office Gals
FEBRUARY 2, 2013
Its focus is to train 100 graduate students each year about the fundamentals regarding energy efficiency so that they will be well-equipped to go into Corporate America and share the knowledge that they have with the places where they intern. In 2008, they created a program that is called the Climate Corps.
Service Untitled
SEPTEMBER 15, 2009
Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.
Andrea Kalli
AUGUST 31, 2010
Cell phone providers that currently offer this type of cell phone and service plan are Boost Mobile, Sprint, T-Mobile and Verizon. Wireless Internet access is possible with a Bluetooth enabled cell phone that has an unlimited Internet and data transfer service plan. This is done differently depending on the model of the cell phone.
Service Untitled
JULY 21, 2011
The longest wait was with Dell (27 minutes), and Verizon phone (26 minutes) while the fastest customer service representatives were from Amazon (under a minute), Hyatt ( two rings for reservation assistance), and T-Mobile (answered by a United States customer service representative). photo credit: Ryan Q. Can you really rate customer value?
Service Untitled
FEBRUARY 19, 2010
Let’s take the example of waiting in a Verizon store for the next available agent. Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions.
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