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The art of meeting customer expectations

Service Untitled

When there are poorly managed expectations and neglectful follow-up procedures, customers become confused, disappointed, and frustrated. Let us assume a customer comes into a store to purchase a smart phone. Therefore the expectation process may very well have to start with the sales team. photo credit: SimplyAbbey.

Medical 40
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Warning! Warning! Incoming text message.

Laughing all the Way to Work

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

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Admin Buddies

Laughing all the Way to Work

It works well when it is a co-worker who sits closest to you, but depending on how your office is set up that might not be possible. She had to set up an away voicemail message and fortunately had kept a script of what her away message usually said, She worked for a doctor so it was important that the proper referral numbers were given.

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When your boss arranges meetings behind your back.

Laughing all the Way to Work

He will have a quick conversation with a staff member and set up a meeting, but not tell me anything about it. laughs* I had one boss who was absolutely forbidden to schedule his own appointments because he would foul up his calendar so badly. Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

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Let your fingers do the walking: Quick keyboard shortcut keys

Laughing all the Way to Work

© Copyright Patricia Robb 2010 10 August, 2010 Let your fingers do the walking: Quick keyboard shortcut keys I am on vacation and on my home computer I do not have a mouse so rely on keyboard shortcut keys, which reminded me again how helpful they are and how they are a big timesaver rather than reaching for the mouse all the time.

Keyboards 100
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Where's the remote thingy for the PowerPoint?

Laughing all the Way to Work

Some people in the office were trying to get the remote working as we had a PowerPoint presentation coming up and were calling it things like remote thingy , remote slide clicker, wireless mouse so I finally asked, "Does anyone know what the official name for that thing is?" Let your fingers do the walking: Quick keyboard sh.

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A twelve step program to survive as an Admin

Laughing all the Way to Work

He takes about 12 steps, squats and rejoices in his accomplishment, then he gets up and walks another 12 steps and squats again to repeat the process. Come up with a plan on how you are going to improve in the areas you identified as needing improvement. Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca