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Standard Operating Procedures: Tips for Creating Business Systems | Office Organization & Office Efficiency | OfficeArrow

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Checklists ensure that all steps or actions occur, not necessarily in a specific order (though that can be part of the process), but rather just that they are completed, while a template is an established pattern - form letters, resume designs - that you can use over and over to produce the same result.

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Answering Reader Mail: Green EA, Green Executive

Musings of a High-Level Executive Assistant

You answer the phone, book travel, offer beverages to guests, book meetings, prepare the conference room, order food, etc. Does your boss have allergies, special diet needs, medications (like epinephrine for bee stings?), If you are out sick, a temp will have to sub for you. You do all the admin stuff, prep, and the misc tasks.