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Warm thoughts for customer service during the holidays

Service Untitled

You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Don’t just promote your product, but give something valuable.

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Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. It seems the company could be shooting itself in the foot when charging more at the mall. photo credit: kholkute.

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Green Options: Green Printing Revisited

Eco-Office Gals

I have been a promoter of paperless options since the start of Eco-Office Gals, but I also acknowledge that sometimes you just have to print. When your green business is in need of business cards, stationary, brochures or holiday cards you should at least consider printing responsibly. Water-based aqueous coating.

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Cyber Monday Deals 2010

Eco-Office Gals

This discount can be applied to any of their 30 child themes, the StudioPress Genesis Theme Framework , or the StudioPress Pro Plus All-Theme Package which includes all current and future themes. HostGator HUGE Discounts. This promotion gives new customers award winning hosting for as little as: Shared Hosting – ONLY $2.48/month.

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Customer satisfaction for retailers at all time high

Service Untitled

For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers. Even the wealthiest shoppers enjoy a good bargain.).

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Small Business Saturday – a boon for local retail stores

Service Untitled

The campaign, started by American Express small-business unit has helped to advertise the advantages of shopping locally – personalized service, convenience, and the opportunity to promote healthy economics in one’s own neighborhood.