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Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. And you just have to be confident that what you’re doing is that, is the best. To read this part, click “read more.”

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Service Untitled» Blog Archive » Look after your staff and they.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

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Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Confessions of a Micro-Manager

Laughing all the Way to Work

A manager has to have confidence that you know how to do your job. I just did not have confidence that this person was going to be able to assist me. Make the interview count and ask the right questions. Ask yourself what things really matter to you and ask questions to bring those things up in the interview. Hire smart!

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Service Untitled» Blog Archive » The value of roleplaying in.

Service Untitled

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

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Guest Blog: Networking Like a Pro

Laughing all the Way to Work

Be confident. To be able to network, you must have confidence. You need confidence in yourself, confidence in your abilities, and confidence in your networking skills. Admin in the Spotlight: Interview with Lynn Holgat. Networking is not for the timid or for the faint of heart. Be a good listener.

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Go with your gut feeling!

Laughing all the Way to Work

I read something that made me pause, but because I was in a big hurry and felt confident that the other person was covering that base, I let it go. I am not sure if it would have changed the outcome, but at least I would feel confident that I flagged it for my boss. Admin in the Spotlight: Interview with Lynn Holgat.