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Customers Rock!
MAY 4, 2012
As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! As most travelers are aware, the customer experience is especially important when you are away from home; it becomes something we are truly living. I want to eat there! Tips for Improvement.
Make or Break Moments
JUNE 14, 2010
To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible. Dan Wrona of Rise Partnerships had read the book and I cheated and listened to a recap at Polar Unlimited. The purpose? Two of us made the trek and I’m so glad we did. What is a Linchpin?
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Make or Break Moments
MAY 4, 2010
Starting with the generous sponsors: Avitae, Nickles Bakery , Stancato’s Italian Restaurant and the Cuyahoga Valley Career Center. My session was called Create a Customer-Focused Social Media Strategy. I have the slide presentation at SlideShare and the handouts with audio explanation at PolicyforSocial Media.
Make or Break Moments
JANUARY 16, 2010
I have to be honest, I don’t go for the food. I only go when The Reunion Band is playing. One of the band members, Jim Gray, is a family friend and the band plays all the classic rock songs you love to sing.
Make or Break Moments
DECEMBER 25, 2009
Our customers feel the same way. Their favorite product line or their favorite booth in the restaurant. It is the simple touches – remembering their name or how they take their coffee. Or just greeting them with pleasure in your voice so they know they are valued.
Make or Break Moments
MAY 20, 2010
I had been inspired by Bench’s baseball career and read his book Catch You Later which also offered up some pretty encouraging thoughts that helped me through that rough patch. It was a transition year in my life and baseball, America’s pastime, seemed like the best way to transition from one phase of my life to another.
Service Untitled
MARCH 24, 2014
Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. And so all of that brings some ideas to promote customer loyalty in smaller businesses. Sincerely, The Amazon Prime Team.
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