The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. That and the pay check that I can’t afford to give up!

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The Small Business Blog

JUNE 29, 2010

Shop around : Make sure you are getting the best deals from all you suppliers- right down to your electricity, broadband and gas bills. If your business has an inventory make sure you source the best suppliers at the right price, and don’t be afraid to haggle ! You want a little more. You want the whole tree." lower overheads.

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Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. With those thoughts in mind, shouldn’t senior management work on motivating factors to help employees maintain their business loyalty and commitment? Let’s start with the negatives. Rewards are why people work.

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The Small Business Blog

MARCH 24, 2010

« Good Customer Service Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way. Not policy.

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The Small Business Blog

APRIL 11, 2010

Seek advice from a tax professional – although it won’t be free, ultimately it will save you time and money. Don’t throw away or lose your receipts. I want to start a home bussiness but i don’t know how to start. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree.

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The Small Business Blog

NOVEMBER 16, 2009

As Jeff Glor reports, many small businesses aren’t offering paid sick days, so they must keep germs to a minimum. Restructuring – a word used by BIG Business to lower cost, fire employees and squeeze suppliers. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.

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The Small Business Blog

JUNE 13, 2010

If you can’t get it that way yourself, hire a designer or use a template. Share information about your business and about you – your history and values are important to prospective customers. Your customer service must be top-notch. You want a little more. You want the whole tree."

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The Small Business Blog

MARCH 28, 2010

Don’t overlook the usefulness of this. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree."

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The Small Business Blog

JANUARY 31, 2010

Don’t pay yourself too much or you will harm the company. Don’t pay yourself too little or the taxman will be suspicious. If you paid yourself very little in the early years of trading don’t be ashamed to compensate yourself when the business becomes successful. You want a little more. You want the whole tree."

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The Small Business Blog

DECEMBER 28, 2009

What I don’t like about office Christmas parties is looking for a job the next day. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! You want a little more.

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The Small Business Blog

DECEMBER 18, 2009

Smaller businesses often say the words, but can’t get in on the act. Smaller businesses often say the words, but can’t get in on the act. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." 1 week ago More updates. Clare Short (b.

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The Small Business Blog

APRIL 4, 2010

« Don’t Underestimate The Importance Of Time Management Why Do So Many Small Business Start-Ups Fail? do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

DECEMBER 20, 2009

Don’t wait until you’re stagnant or you hate what’s happening. Martin Russell Said on December 26th, 2009 at 9:26 am I would say that usually BIG changes shouldn’t be creative ones. This way big change doesn’t have to mean big risk. This way big change doesn’t have to mean big risk.

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The Small Business Blog

JUNE 15, 2010

At WinWeb.com we understand just how beneficial outsourcing can be for small businesses, and that is why we are now offering a variety of Business Support Services, carried out by my team. Being able to accept that people won’t do things exactly as you would and that this is ok is something I have found very challenging.

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The Small Business Blog

MARCH 9, 2010

Recognize that customers/clients want to do business with a company they can trust; when trust is at the core of a company, it is easy to recognize. If you don’t have integrity, nothing else matters.” [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree."

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The Small Business Blog

MAY 23, 2010

If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead. Joe Said on May 31st, 2010 at 12:01 pm I would also add that some customers prefer a text message, rather than an email or call. You want a little more. You want the whole tree."

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The Small Business Blog

MARCH 14, 2010

Don’t rely on positive word-of-mouth alone to be successful, you must be pro-active. This positive action, in my experience, also creates referrals as this person will recommend you if they come a cross a suitable customer. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.

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The Small Business Blog

MARCH 7, 2010

« Don’t Let Empty Pockets Hold You Back! do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! You want a little more. You want the whole tree."

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The Small Business Blog

JANUARY 9, 2010

Opportunities are usually disguised as hard work, so most people don’t recognise them.&# do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! You want a little more.

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The Small Business Blog

MAY 30, 2010

Keep stakeholders (customers, staff, suppliers etc.) Adrian Stefan Töpfer Said on June 1st, 2010 at 9:58 am Agreed Adrian, don’t ask your staff to perform, if you are not willing to lead by example – good point. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.

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The Small Business Blog

NOVEMBER 2, 2009

Halloween Business Ideas : Don’t just look at Halloween as a trick-or-treating obligation or a chance to party. Halloween presents many business opportunities that a savvy entrepreneur won’t want to overlook. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.

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The Small Business Blog

MAY 13, 2010

WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under Customer Service , Development , How to. I guess, it’s all about creating a sense of trust and commitment that wins your customers’ hearts, above anything else.

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The Small Business Blog

OCTOBER 18, 2007

This will allow you to stay in close touch with your supplier, and get real time up-dates and feed-back – there are other benefits too. Don’t abdicate. Not all partners are the same, one virtual assistant is not like the next, the same is true for accountants, bookkeepers and other service providers. Do It Online.

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The Small Business Blog

MAY 16, 2010

Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

MAY 14, 2010

Kelvin started Digistar solutions in March this year and his story is typical of small business owners across the world; that owning a small business is hard work, but that he wouldn’t change it for the world. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.

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The Small Business Blog

FEBRUARY 21, 2010

Don’t hire someone with similar abilities to you. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! You want a little more. You want the whole tree."

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The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. It doesn’t help to rip them off if you want a long-term relationship. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.

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The Small Business Blog

NOVEMBER 13, 2007

That is a great basis for a small business startup, two scenarios spring to mind: Virtual Export Assistant: You may know, or can find a business which has a great product, but they don’t export yet. You could offer your services for a particular country and become their Virtual Export Assistant for that country.

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The Small Business Blog

FEBRUARY 28, 2010

Don’t Let Empty Pockets Hold You Back! We have been using them successfully to attract new customers and site visitors. You can’t pay someone else to do that for you. You can’t pay someone else to do that for you. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree.

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The Small Business Blog

MAY 20, 2010

If you’re not treating your team well and making them feel like customers (appreciated and valued) how can you expect your team to treat your customers this way. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." 1 week ago More updates.

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The Small Business Blog

DECEMBER 3, 2009

Building a business is not a joke as having your market to be sold to consumers really takes a lot of time and a lot of challenge to face the competition – if you don’t have any idea, research is the key to it because without knowing about your market, there is no possible way for you to enhance it. You want a little more.

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The Small Business Blog

APRIL 18, 2010

Combine several products or services to create a premium service that can be sold at a premium price. Don’t forget about your existing customers – offer them great deals and incentives to stay with you. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.

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The Small Business Blog

JUNE 1, 2010

Generally I find if I have a lot of easy tasks I don’t mind doing then I can be very productive but if I have something major I don’t want to do then before I know it ill be up on a ladder clearing leaves from the gutters! [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree.

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The Small Business Blog

AUGUST 1, 2010

Benton Said on August 17th, 2010 at 10:40 pm Many companies, especially small businesses, don’t seek legal advice on employment matters because it costs money to hire a lawyer. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." 1 week ago More updates.

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The Small Business Blog

NOVEMBER 15, 2009

Nannetta Said on November 22nd, 2009 at 5:12 am The tips all sound so commonsensical, but then you remember that common sense isn’t all that common. And don’t get me started on those sites that make you play hide-and-seek when you try to obtain information. You want a little more. You want the whole tree."

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The Small Business Blog

APRIL 22, 2010

If you’re a business owner, and you’re wondering what you can do to get more of a following online, don’t ignore social networking! Impressing the importance that it shouldn’t be overlooked or neglected is always key to the advice we give our clients looking for growth. You want a little more.

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The Small Business Blog

JANUARY 21, 2008

There’s a great article about this here: [link] Yes, the other items you mentioned are important… but there are plenty of highly profitable companies with poor customer care, too much red tape, poor customer care, etc. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.

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