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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. You want a little more.

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Best Buy customer service still at odds

Service Untitled

Best Buy just can’t get it right, and customers continue to complain. Even the company’s promotion on used videos this weekend piled up consumer complaints as customers couldn’t find what they wanted in either the stores or online. It was impossible to deal with Best Buy’s customer service.

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How To Make This Recession Work For Your Small Home Business.

The Small Business Blog

If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Some utilities companies get panicked if you don’t pay and they will offer you a monthly payment plan, take it. You want a little more. – ST.

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How Telecommuting Beats the Recession

Productivity Bits

T he global economy has experienced several recessions since the industrial revolution, however, the current recession is unique in many respects. Businesses can now stay connected with customers and suppliers via the Internet as well as telephone so that business centres have become more dispersed. Rise Of The Satellite Office.

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Small Business Checklist: Business Process Outsourcing | THE SMALL.

The Small Business Blog

This will allow you to stay in close touch with your supplier, and get real time up-dates and feed-back – there are other benefits too. Don’t abdicate. Not all partners are the same, one virtual assistant is not like the next, the same is true for accountants, bookkeepers and other service providers. Do It Online.

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The Customer Is Always Right!

The Small Business Blog

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. That and the pay check that I can’t afford to give up!

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Top 5 Sales Tips for Small Business

The Small Business Blog

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Don’t obsess over missed sales opportunities.

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