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Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. You want a little more.
Best Buy just can’t get it right, and customers continue to complain. Even the company’s promotion on used videos this weekend piled up consumer complaints as customers couldn’t find what they wanted in either the stores or online. It was impossible to deal with Best Buy’s customerservice.
If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Some utilities companies get panicked if you don’t pay and they will offer you a monthly payment plan, take it. You want a little more. – ST.
T he global economy has experienced several recessions since the industrial revolution, however, the current recession is unique in many respects. Businesses can now stay connected with customers and suppliers via the Internet as well as telephone so that business centres have become more dispersed. Rise Of The Satellite Office.
This will allow you to stay in close touch with your supplier, and get real time up-dates and feed-back – there are other benefits too. Don’t abdicate. Not all partners are the same, one virtual assistant is not like the next, the same is true for accountants, bookkeepers and other service providers. Do It Online.
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. That and the pay check that I can’t afford to give up!
They all have to do their part by providing excellent customerservice. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Don’t obsess over missed sales opportunities.
That is a great basis for a small business startup, two scenarios spring to mind: Virtual Export Assistant: You may know, or can find a business which has a great product, but they don’t export yet. You could offer your services for a particular country and become their Virtual Export Assistant for that country.
Shop around : Make sure you are getting the best deals from all you suppliers- right down to your electricity, broadband and gas bills. If your business has an inventory make sure you source the best suppliers at the right price, and don’t be afraid to haggle ! You want a little more. You want the whole tree." lower overheads.
« Good CustomerService Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customerservice will go a long way. Not policy.
Use online technology , so you don’t waste time and get distracted. You will find things you don’t need – trust me you will. Even if you need the service or product from your supplier, check others all the time, insurance, telephone, utilities, etc. You want a little more. You want the whole tree."
As Jeff Glor reports, many small businesses aren’t offering paid sick days, so they must keep germs to a minimum. Restructuring – a word used by BIG Business to lower cost, fire employees and squeeze suppliers. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.
There’s a great article about this here: [link] Yes, the other items you mentioned are important… but there are plenty of highly profitable companies with poor customer care, too much red tape, poor customer care, etc. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.
Seek advice from a tax professional – although it won’t be free, ultimately it will save you time and money. Don’t throw away or lose your receipts. I want to start a home bussiness but i don’t know how to start. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree.
Don’t waste your valuable 9 to 5 business time like that. Remember this is a rule for internal meetings, for meetings with customers this rule does not apply – within reason of cause. The customer should determine the length of the meeting. You want a little more. You want the whole tree."
by Stefan Töpfer on Aug 24, 2007 If you can’t think of something to say, don’t worry – how about this: Based on structural considerations, our physical distribution strategy broaden our horizons tpwards our platform robustness – or this - In the final analysis, performance-based positioning energizes 24/7 architectures.
Small Business Start-Up Idea – T-Shirt Design by Stefan Töpfer on Apr 02, 2008 There is always a great demand for custom-made T-shirts, ranging from sports teams in need of new kit to event organisers wanting promotional shirts to give away. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree.
Smaller businesses often say the words, but can’t get in on the act. Smaller businesses often say the words, but can’t get in on the act. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." 1 week ago More updates. Clare Short (b.
What I don’t like about office Christmas parties is looking for a job the next day. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! You want a little more.
Don’t you love it when this sort of thing happens ! do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! You want a little more. You want the whole tree."
Don’t pay yourself too much or you will harm the company. Don’t pay yourself too little or the taxman will be suspicious. If you paid yourself very little in the early years of trading don’t be ashamed to compensate yourself when the business becomes successful. You want a little more. You want the whole tree."
Don’t wait until you’re stagnant or you hate what’s happening. Martin Russell Said on December 26th, 2009 at 9:26 am I would say that usually BIG changes shouldn’t be creative ones. This way big change doesn’t have to mean big risk. This way big change doesn’t have to mean big risk.
Don’t overlook the usefulness of this. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree."
If you can’t get it that way yourself, hire a designer or use a template. Share information about your business and about you – your history and values are important to prospective customers. Your customerservice must be top-notch. You want a little more. You want the whole tree."
« Don’t Underestimate The Importance Of Time Management Why Do So Many Small Business Start-Ups Fail? do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
At least with WinWeb you don’t have to spend any money, not to make any money. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.
Halloween Business Ideas : Don’t just look at Halloween as a trick-or-treating obligation or a chance to party. Halloween presents many business opportunities that a savvy entrepreneur won’t want to overlook. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.
Opportunities are usually disguised as hard work, so most people don’t recognise them.&# do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! You want a little more.
Recognize that customers/clients want to do business with a company they can trust; when trust is at the core of a company, it is easy to recognize. If you don’t have integrity, nothing else matters.” [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree."
Don’t rely on positive word-of-mouth alone to be successful, you must be pro-active. This positive action, in my experience, also creates referrals as this person will recommend you if they come a cross a suitable customer. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.
« Don’t Let Empty Pockets Hold You Back! do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! You want a little more. You want the whole tree."
No you are not – the former customers or clients have lost a supplier too. So here is my idea, what about if you and some of your colleagues set up small home businesses and formed a little Co-operative and started providing services, like maintenance or upgrades or products to these former clients of your employer?
You need to pay attention to your credit control all the time, if you can’t do that get someone else to do it for you, outsource it to a virtual assistant , for example. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." 1 week ago More updates.
At WinWeb.com we understand just how beneficial outsourcing can be for small businesses, and that is why we are now offering a variety of Business Support Services, carried out by my team. Being able to accept that people won’t do things exactly as you would and that this is ok is something I have found very challenging.
If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead. Joe Said on May 31st, 2010 at 12:01 pm I would also add that some customers prefer a text message, rather than an email or call. You want a little more. You want the whole tree."
Don’t hire someone with similar abilities to you. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! You want a little more. You want the whole tree."
That is worrying, since it could indicate a serious shift in Apples customer care policy and/or capacity. No news on speeding up my order or why I can’t have a German keyboard, either. Even they where quite upset about the service and treatment I got from after Apple after sales support. You want a little more.
Keep stakeholders (customers, staff, suppliers etc.) Adrian Stefan Töpfer Said on June 1st, 2010 at 9:58 am Agreed Adrian, don’t ask your staff to perform, if you are not willing to lead by example – good point. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.
If you are only after making money, you won’t. My wife will always ask me why I can’t give up work, she will say you don’t have to do anything, why not stop? We can’t wait to tell people about our “brilliant ideas&# , even if they turn out not so brilliant sometimes. You want a little more.
[link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates. You can follow any responses to this entry through the RSS 2.0 thanks for posting this.
Building a business is not a joke as having your market to be sold to consumers really takes a lot of time and a lot of challenge to face the competition – if you don’t have any idea, research is the key to it because without knowing about your market, there is no possible way for you to enhance it. You want a little more.
Kelvin started Digistar solutions in March this year and his story is typical of small business owners across the world; that owning a small business is hard work, but that he wouldn’t change it for the world. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.
Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under CustomerService , Development , How to. I guess, it’s all about creating a sense of trust and commitment that wins your customers’ hearts, above anything else.
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