Service Untitled

NOVEMBER 30, 2010

The National Retail Foundation along with American Express listed the top ten retailers for best customer service selected by shoppers in their sixth annual Customers’ Choice Survey. The survey encompassed consumer attitudes toward retailers’ customer service and how retailers promote best practices.

Customer Service

Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? She wanted to share a customer service story with me and get my take on it. And, I noticed they have already charged my credit card. Around this same time, I needed some shoes and books.

Customer Service

Service Untitled

NOVEMBER 12, 2010

There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. When he speaks to us he doesn’t use, “er, um, or “uh&# and he neither shouts nor mumbles. There are no.

Customer Service

Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

Customer Service

Service Untitled

FEBRUARY 8, 2011

We can shop anytime; the e-commerce site doesn’t close at 9:00 PM, no need to find a parking space, and a ton of other conveniences including saving $3.40 Phone calls should be answered promptly , but employees need to have a particular company protocol where each customer service question can be handled efficiently.

Customer Service

Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

Customer Service

Service Untitled

JUNE 11, 2012

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience.

Customer Service

Service Untitled

NOVEMBER 22, 2011

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. photo credit: kholkute. It seems the company could be shooting itself in the foot when charging more at the mall.

Customer Service

Service Untitled

FEBRUARY 27, 2012

Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.

Customer Service

The Small Business Blog

NOVEMBER 17, 2009

Some utilities companies get panicked if you don’t pay and they will offer you a monthly payment plan, take it. Just one thing don’t do it to fellow small business owners, they need their money just as much as you do. Lets says business was bad three months running, do your tips apply to non business related credit etc.

Suppliers

The Small Business Blog

NOVEMBER 30, 2009

Business owners increasingly upset over credit card transaction fees : Card issuers contend their swipe charges don’t hurt and should remain the same. Supporting these businesses with local services is in itself a great way to earn a living and help entrepreneurs in your local area to succeed. — ST.

2009

The Small Business Blog

NOVEMBER 9, 2009

No large retailer can be all things to all people, and there are always going to be segments of the population whose needs for particular products and/or services are going unmet. Don’t wait to Invoice : The quicker you invoice, the quicker your chances of getting paid. You want a little more. You want the whole tree."

2009

The Small Business Blog

OCTOBER 2, 2007

Töpfer over at the Small Business Blog made a wonderful post yesterday about work-life balance and [.] [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer.

2007

The Small Business Blog

NOVEMBER 16, 2009

As Jeff Glor reports, many small businesses aren’t offering paid sick days, so they must keep germs to a minimum. WinWeb’s UK Customers Can Save With MasterCard Business Savings : The credit card organisation MasterCard and Winweb have joined forces and bring a 10% saving to all WinWeb customers.

2009

Practically Perfect PA

NOVEMBER 25, 2014

We had decided that they best way to get to all of our appointments was by cab so you can imagine my dismay when I couldn’t for the life of me hail a cab. Not to mention that my boss didn’t like the tube so you can imagine how he felt about bicycles. GetTaxi Corporate Accounts. Payments and Invoice.

Travel

Service Untitled

AUGUST 12, 2011

A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.

Credit Card

The Small Business Blog

JANUARY 11, 2010

john Said on January 12th, 2010 at 7:07 pm I really don’t know if these tips could be applied every week in real life. An unexpected problem which requires your immediate attention and of course money could arise at any time so you won’t be able to put in practice these tips. You want a little more. You want the whole tree."

2007

Service Untitled

OCTOBER 15, 2010

Service Untitled The blog about customer service and the customer service experience. If we use the accepted premise that it is much easier and much more lucrative to keep established customers coming back, why is there so much attention paid to new customers? I want to be recognized as special too.

Credit Card

Service Untitled

AUGUST 6, 2009

Service Untitled The blog about customer service and the customer service experience. I hand him my credit card and he then instructs me to pull up to the first window and continues to look at his screen. photo credit: Robert Couse-Baker No related posts to display.

Customer Service

The Small Business Blog

NOVEMBER 2, 2009

Small business credit cards flourish as loans disappear : Want a loan for your business? That’s about all banks are going to offer — and the terms are much less favorable than traditional lines of credit. Halloween presents many business opportunities that a savvy entrepreneur won’t want to overlook.

2009

The Small Business Blog

AUGUST 30, 2007

Can’t you find a customer how will buy the product or service, before you even have it? You will need a detailed business plan – which frankly may not be worth the paper it’s written on – which will be used against you when things don’t work out. You want a little more. What if they say NO?

2007

Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.

Customer Service

Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. The idea is that the companies can power some of their service with their customer communities. Chances are, most of these volunteers aren’t interested in being paid for their work. And not so well?)

Credit Card

Service Untitled

FEBRUARY 10, 2011

Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices.

Customer Service

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

Interviewing

Small Business CEO

NOVEMBER 14, 2011

What if the sales team canceled an order, but the finance department couldn’t see the cancellation? Integration – Chances are that unless you’re a brand new start-up, you use some sort of software or system to manage your customer accounts. You would then have a headache of a problem on your hands.

Credit Card

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do?

Customer Service

Service Untitled

APRIL 16, 2010

Service Untitled The blog about customer service and the customer service experience. I’m not sure if the limited choices of my home town counted as customer loyalty; but nevertheless brand promises are what shapes customer expectations, and trust is what brings in the maximum customer profits.

Customer Service

Service Untitled

JUNE 16, 2011

A successful organization must anticipate customer wishes, provide fast service, and dedicate themselves to acknowledging each returning customer. While unpacking after my recent move, my assistant counted nearly 200 discount cards that I have accumulated these last few years. photo credit: variationblogr.

Credit Card

The Leader Assistant Podcast

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

AT&T

Small Business CEO

SEPTEMBER 6, 2013

If you aren’t careful, you’ll really end up paying for it later. . But – don’t take a store to be illegitimate based on weak design alone. Avoid “free” products that need your credit card information to get. Usually a phone number isn’t enough. It happens, just proceed with caution.

Credit Card

Small Business CEO

JANUARY 25, 2010

Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. A customer’s last memory of service is rarely another organization of your type. Think about it.

Credit Card

Service Untitled

APRIL 28, 2014

Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. In the “intolerable level of public service,” there were 15.4 Are they still on hold?

Customer Service

Men With Pens

MARCH 9, 2010

If you’re not online, people won’t be able to find you – period. The best damn plumber in the world might live in my town and be working in the building right next to mine (which, as a matter of fact, he does), but unless I knew him personally, I wouldn’t know it. He doesn’t have a website. Kathleen K.

2010

Entrepreneur.com

JULY 9, 2025

Entrepreneur® and its related marks are registered trademarks of Entrepreneur Media LLC Home Home Breadcrumb Arrow Money & Finance Don't Let Slow-Paying Customers Slow Your Business Down. Respectful, consistent pressure can encourage hesitant customers to pay promptly, enabling your business to thrive. By Robert L.

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