Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Facebook Agencies 40

Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

Customer Service 40

Customer Service Credit Card Social Media Agencies 40

Service Untitled

JUNE 21, 2011

Please don’t hang up.&# Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint. Of course that didn’t happen, and so the maze of hitting buttons and frustration began; I just wanted someone to help me with my problem.

Customer Service 40

Customer Service Phones Agencies AT&T 40

Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Finding ROI in your social media initiatives doesn’t have to be imaginary. 44-46), even though Sanuk doesn’t often post direct links to their website from their corporate Facebook page , they are able to track conversion rates.

Social Media 100

Social Media Verizon Customer Service 2012 100

Men With Pens

JANUARY 10, 2010

So when I see someone come out and make a false statement that I know isn’t accurate, I can’t help but get a little angry at that “expert”. They don’t have to like the person they’re buying from. Many people don’t even care. People buy from people they don’t like every day.

2010 40

2010 AT&T Social Media Twitter 40

Success

FEBRUARY 15, 2022

So, we asked you, our readers, to nominate the people who have made long-lasting, positive change in your life. And with that, we introduce to you, the SUCCESS 125. Jean Accius. Senior Vice President. He is a teacher, a mentor, a coach, a convener, and a doer. But this is not where her journey began. Now, her team—also the No. Dave Conord.

Mentoring 312

Mentoring International 2021 Social Media 312