Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

Isn’t the goal to make it easy for our customers/prospects to do business with us? If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. is celebrating their 35th year in business. is celebrating their 35th year in business. is celebrating their 35th year in business. Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. What the customer wanted was irrelevant. It is quite an experience. At least financially.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. I once dated Johnny Bench. Now “dated&# is a relative term. Now “dated&# is a relative term. He’s got to ride that nag till it drops.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# How do you make your customers feel? “Did you like shopping at the XYZ Store?&# we might ask them.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

AUGUST 9, 2010

She remembered her customers – knew what they liked. She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I learned today from CustServ that the cost of lost customers equals 338.5 What can you do to turn prospects into customers. BILLION a year !

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 25, 2010

Posted by Deborah Chaddock Brown on January 25, 2010 under Employee Moments , Significant Other Moments , empathy , making a difference | Be the First to Comment I normally focus on the customer at Make or Break Moments, but today I’d like to shine the spotlight on our NUMBER ONE ASSET – our employees.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. People loved that.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MARCH 28, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Many equipment manufacturers offer free training to companies that purchase their products. You want the whole tree." 1 week ago More updates.

Budget 100

Budget Training 2007 2008 100

The Small Business Blog

MAY 16, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. You want the whole tree."

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. You want the whole tree."

2010 100

2010 2007 2008 2006 100

The Small Business Blog

JUNE 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Make sure they know exactly how your products and services can help their business succeed. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 15, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Top 5 Website Design Tips by Stefan Töpfer on Nov 16, 2009 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

FEBRUARY 2, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Don’t give up on your bottom 80% The rule of thumb has generally been that top 20% of your customers generate 80% of your revenues. You want the whole tree."

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JANUARY 29, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? This applies to all aspects of your business – for example you could save around a thousand dollars by purchasing a very cheap computer for the office.

UPS 100

UPS 2009 2007 2008 100

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

Social Media 40

Social Media Customer Service Etiquette 2010 40

The Small Business Blog

APRIL 21, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Proper research into these sales figures was not carried out and once the purchase had been agreed the figures simply did not add up. As for the culture.

2008 100

2008 2007 2009 2006 100

Success

JANUARY 30, 2023

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) A brand united by look, feel and message is the goal wherever the customer engages.

FedEx 253

FedEx Social Media Customer Service 2014 253

The Small Business Blog

MARCH 17, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2008 100

2008 2007 2006 2009 100

The Small Business Blog

NOVEMBER 17, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? by Stefan Töpfer on Nov 17, 2009 On my blog I often talk about not spending money, bootstrapping and cash-flow planning. You want the whole tree."

Suppliers 100

Suppliers 2009 2007 2008 100

The Small Business Blog

AUGUST 15, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Bad debts – look at your past performance, come up with an average monthly figure and mark your products and services up accordingly.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

SEPTEMBER 26, 2006

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Enter the details on a form on the Purchases & Sales pages of ‘Cashbook’ to record any invoices to or from your business. You want the whole tree."

2006 100

2006 2007 2008 2009 100

The Small Business Blog

AUGUST 7, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Online classified Said on June 26th, 2009 at 5:20 am we can start any small business idea with as little capital as possible. You want the whole tree."

UPS 100

UPS 2007 2008 2009 100

The Office Professionals Place

AUGUST 13, 2009

Thursday, August 13, 2009 Self Defense for Admins We are soldiers for the office. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Lets grow together! Great post, Dewoun!

IAAP 100

IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

NOVEMBER 9, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Patrick Johnson Said on November 14th, 2009 at 9:43 pm I completely agree with Sugar. You want the whole tree." 1 week ago More updates.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

OCTOBER 18, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? nick van hire Said on January 6th, 2009 at 5:45 pm I agree exactly, spending money on stuff that just looks good does not help build a business.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

OCTOBER 17, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Stefan Töpfer Said on October 1st, 2009 at 11:27 am I agree very much with this statement. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

NOVEMBER 11, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Within reason, cost should not be a purchasing factor. You want the whole tree." 1 week ago More updates. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2009 2006 100

The Small Business Blog

FEBRUARY 12, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Removing stretch marks Said on January 13th, 2009 at 10:00 am I feel bad when someone says I am charging you for hour. You want the whole tree."

2008 100

2008 2007 2009 2006 100

The Small Business Blog

NOVEMBER 13, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? They had even agreed to offer me a free case with a certain number purchased – a good incentive I had aimed to pass onto my prospective customers.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

NOVEMBER 7, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? I told them if I wanted a PowerBook I would have purchased one. What makes customer service stink isn’t that suppliers make mistakes.

2007 100

2007 Keyboards 2008 2009 100

The Small Business Blog

OCTOBER 2, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Having looked into the options we have decided to purchase the Interwatch Security system. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2009 2010 100

Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers. Think about the relationships you have in your life.

Customer Service 100

Customer Service 2009 2008 2010 100