2008 Customer Service Lifestyle 
The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
The Small Business Blog
NOVEMBER 4, 2008
FPB warns that removing ‘green’ fuel tax incentive will further alienate small firms : The FPB is questioning the Government’s commitment to helping small firms switch to environmentally friendly fuels, following an announcement in the 2008 Budget that it is to remove a tax incentive for investing in ‘green’ biofuels.
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The Small Business Blog
FEBRUARY 7, 2008
« Government – Small Business Quote of the Day Small Business Start-Up Checklist – Time Management » « Previous Entries This entry was posted on Wednesday, July 2nd, 2008 at 12:30 pm and is filed under SME News Round-up. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Make or Break Moments
JANUARY 25, 2010
Posted by Deborah Chaddock Brown on January 25, 2010 under Employee Moments , Significant Other Moments , empathy , making a difference | Be the First to Comment I normally focus on the customer at Make or Break Moments, but today I’d like to shine the spotlight on our NUMBER ONE ASSET – our employees.
The Small Business Blog
JANUARY 21, 2008
by Stefan Töpfer on Jan 21, 2008 I believe that many factors contribute to small business failure. » « Previous Entries This entry was posted on Monday, January 21st, 2008 at 11:14 am and is filed under Question & Answer. Cheers, Jim Stefan Töpfer Said on January 23rd, 2008 at 9:26 am Hi Jim, Thank you for your comment.
The Small Business Blog
AUGUST 8, 2010
They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
The Small Business Blog
APRIL 16, 2008
by Stefan Töpfer on Apr 16, 2008 When my wife went to university in London in the eighties one of her professors was of the opinion that the education was wasted on women, since they would leave university, get married and have children. Christie Lyle Said on May 21st, 2008 at 3:41 am Thanks for the great post. What rubbish !
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