Service Untitled
DECEMBER 5, 2012
I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
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Service Untitled
FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Treat the customer with respect.
Make or Break Moments
AUGUST 7, 2010
I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# But it certainly didn’t start there.
Service Untitled
OCTOBER 15, 2013
The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”
Service Untitled
NOVEMBER 8, 2013
No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? Is there an apology for making us wait?
Make or Break Moments
FEBRUARY 15, 2010
Having worked in the corporate world more than 25 years I decided to give it a go as an entrepreneur. I had experience.
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