Workplace Insight
JUNE 19, 2023
There will be differences, ranging from the internal platforms they prefer to appropriate office etiquette. Empathy training for managers can facilitate the conversations needed to draw out these insights and gain a holistic understanding of your company’s sub-cultures.
Service Untitled
OCTOBER 12, 2010
Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
OCTOBER 8, 2010
Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Satisfaction alone does not build a loyal customer.
Laughing all the Way to Work
SEPTEMBER 17, 2010
I knew we were going to go back to that city the next year so negotiated with the hotel that if I booked the next event at their venue would they waive the cancellation fee. Negotiation As you saw above, negotiation is possible. Fortunately, they were able to waive it and we only lost our $500 deposit. It is always worth asking.
Service Untitled
APRIL 5, 2010
The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service.
Success
MARCH 4, 2024
Co-author Scott Schwertly, founder of Ethos3, a presentation design and training boutique in Nashville, Tennessee, offers a proprietary test to determine each individual’s strengths. Getting to Yes: Negotiating Agreement Without Giving In By Roger Fisher, William Ury and Bruce Patton Everyone needs to have negotiation skills.
Service Untitled
JULY 15, 2010
Expressive : Spontaneous, good negotiator,and learns by doing. The book starts out like a regular retail sales training book, but highlights some great ideas. It is divided into eight chapters beginning with the financial and physical aspects of retail stores, and honesty in on employee hiring, training, building, and coaching.
Expert insights. Personalized for you.
52 
Let's personalize your content