Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Admin in the Spotlight: Interview with Lynn Holgat. Everyone up here calls him Obama and our Prime Minister is called Harper. Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Admin in the Spotlight: Interview with Lynn Holgat. I usually snap my fingers and say "Hey, over here!" We joke about it, but it is distracting. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

SEPTEMBER 13, 2008

When I interview for a job I interview the person interviewing me and try to get a feel for whether we will work well together. Good boss, bad boss On one interview I went on, when I met the two men who would be interviewing me, I met the first one and thought, "OK, so he seems like a nice man and I could work with him."

Time Zones 100

Time Zones Interviewing IAAP Meeting Minutes 100

Service Untitled

SEPTEMBER 22, 2010

In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Admin in the Spotlight: Interview with Lynn Holgat. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

DECEMBER 5, 2009

INTERVIEW WELL Make it a conversation. You are interviewing them too so ask questions. Take notes during the interview so you don’t forget what you wanted to ask. Admin in the Spotlight: Interview with Lynn Holgat. CONFUSCIUS SAID, “Love what you do and you will never work a day in your life.&#

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Service Untitled

OCTOBER 7, 2010

Click “read more&# to read the interview. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. This is the final part of the interview with Doria.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Make or Break Moments

FEBRUARY 1, 2010

I didn’t find a lot on the Internet to answer that question – sure would love your thoughts – but I did find an old article by Darren Rowse on Problogger offering IM Etiquette tips. Most involve contacting a blogger of which you are a fan but some can translate to building relationships with customers over the computer: 1.

2010 100

2010 2009 Customer Service 2008 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. Admin in the Spotlight: Interview with Lynn Holgat. Not that I wasnt interested but I could only do the very basics. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 Meeting Minutes 100

Laughing all the Way to Work

MARCH 29, 2009

If you get an opportunity for an interview you may as well go and try it. Be prepared in the interview with your own questions too. I always like the interview to be a conversation, with both sides talking. HA HA, not funny Be very careful about using humour in an interview. They are interested, now what?

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. Admin in the Spotlight: Interview with Lynn Holgat. Under My Favourites, I have added a Meeting section with some useful sites and combined many of my travel related links under one title simply called Travel.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Service Untitled

JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. Service Untitled The blog about customer service and the customer service experience.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

NOVEMBER 9, 2008

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes Postal Code 100

Laughing all the Way to Work

NOVEMBER 10, 2008

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes Postal Code 100

Laughing all the Way to Work

FEBRUARY 27, 2009

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

APRIL 22, 2009

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

MAY 31, 2009

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

DECEMBER 28, 2009

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JANUARY 10, 2010

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes 2010 100

Laughing all the Way to Work

JANUARY 1, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Training On-line 10 Things = Frustration "Mom, I'm sick!" Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? .

Time Zones 100

Time Zones 2009 IAAP 2008 100

Laughing all the Way to Work

JANUARY 31, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Training On-line 10 Things = Frustration "Mom, I'm sick!" Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? .

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

APRIL 8, 2009

If so, what would you recommend in terms of training (university not included/possible). It is great training for the office environment, no matter what field you end up in. Admin in the Spotlight: Interview with Lynn Holgat. Would you recommend College or Vocational/Business school? considering taking Office Administration.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or Admin in the Spotlight: Interview with Lynn Holgat.

Self Esteem 100

Self Esteem Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JANUARY 3, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Training On-line 10 Things = Frustration "Mom, I'm sick!" Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? .

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

JANUARY 19, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Training On-line 10 Things = Frustration "Mom, I'm sick!" Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? .

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If outside the city, make travel arrangements: are flights required, train or will he or she be driving. Admin in the Spotlight: Interview with Lynn Holgat. If it is an external meeting, but local, enter location of meeting in calendar, provide your boss with address and directions, contact phone number, taxi chit.

Time Zones 100

Time Zones IAAP Calendars International 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

OCTOBER 4, 2008

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

OCTOBER 14, 2008

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

MARCH 21, 2009

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

MAY 1, 2009

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

JUNE 23, 2009

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Staples Meeting Minutes 100

Laughing all the Way to Work

JUNE 27, 2009

Admin in the Spotlight: Interview with Lynn Holgat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100