Office Dynamics

JULY 21, 2016

You’ll begin to see travel planning as an opportunity, rather than an obstacle, to demonstrate your revolutionary skills. Handout: Slide Deck: Take the TRAVO Survey. Flight / Hotel availability is real time so you should be able to book on any internal corporate booking site or travel agency for the exact same selections.

Travel 100

Travel Administrative Professionals Agencies International 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Fax 100

Fax Time Zones IAAP 2009 100

Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Unless your culture is focused on both improving the experience for both your internal and external customers, you can’t achieve sustained growth.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

SEPTEMBER 21, 2010

Internally, we call this our WOW experience,&# explains Zappos, one of the most successful customer service oriented businesses of today’s competitive market. . “We’ve been asked by a lot of people how we’ve grown so quickly, and the answer is actually really simple.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

SEPTEMBER 3, 2010

There is a lot of movement within the center with customer care professionals from one area moving to another to develop skills across a variety of disciplines. We recognized that great service doesn’t come down to what we think about our performance internally. It’s why we “hire for the will and train them for the skill.”

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

AUGUST 26, 2010

So instead of a US service network and an international service network, since the beginning of year we have had a global service network we call World Service. Then we do an assessment to determine math computation skills, how they would handle certain customer interactions, etc.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Success

MARCH 4, 2024

In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. This includes ways to develop important social skills, whether you use them online or in person. They’re the result of skills that can be learned.

UPS 290

UPS Social Media Etiquette Health 290