Customer Service, Purchasing and Verizon - Administrative Professionals Pulse

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Verizon

Measuring the Impact of Social Media

Customers Rock!

JANUARY 24, 2012

However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Other costs are not quite as obvious. Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account.

Social Media

Social Media Verizon Customer Service 2012

Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

NOVEMBER 24, 2010

Wal-Mart for their return policy refunding cash (for purchases under $25), gift cards (for purchases over $25), or an even exchange. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period.

Holidays

Holidays Verizon Customer Service Policies

Measuring the Impact of Social Media

Consumer Reports’ naughty and nice list for holiday shoppers

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