Success
MARCH 13, 2022
In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.
Success
OCTOBER 19, 2021
For instance, a pet food supplier would be a candidate for Emma to avoid as she may one day expand into pet foods. Standard Operating Procedures and automated processes such as Customer Relationship Management (CRM) software serve critical roles for scalability of enterprise generally. Systematize, standardize and automate.
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Productivity Bits
OCTOBER 28, 2011
These are generally focused on sales activities, but also encompass other critical business functions such as customer service, marketing and technical support. A CRM system can create, record and effectively manage order fulfillment data such as transaction documents, sales orders, invoices, purchase orders and credit notes.
Service Untitled
NOVEMBER 3, 2010
As the company comes together with the executives now taking an active part in the customer experience improvement, every part of the business begins to work together more efficiently. The delivery men are ready to pick up the order for the customer, and the delivery is on time. The office staff follows up on customer service.
The Small Business Blog
NOVEMBER 17, 2009
If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Getting a better price is especially easy to do right now, since suppliers are tripping over themselves to get business. Get better payment terms by negotiation.
The Small Business Blog
MARCH 28, 2010
Many equipment manufacturers offer free training to companies that purchase their products. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. Don’t overlook the usefulness of this. Digg Furl Netscape Yahoo!
The Small Business Blog
FEBRUARY 2, 2010
The recent downturn has made companies think twice about who they are dealing with and has made them potentially more likely to switch suppliers. Don’t give up on your bottom 80% The rule of thumb has generally been that top 20% of your customers generate 80% of your revenues. Perhaps to your firm? Digg Furl Netscape Yahoo!
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