Professional Assistant Blog

JULY 17, 2009

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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Customer Service 2008 Google Docs Cubicle 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

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2008 Customer Service Cubicle Google Docs 100

Small Business CEO

JANUARY 25, 2010

Health care organizations get compared by consumers to their auto insurance company, their bank and their cell phone companies. A customer’s last memory of service is rarely another organization of your type. For business to business companies, the comparisons may be different but they still happen. *

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Credit Card Customer Service PDF Phones 40

Small Business CEO

DECEMBER 15, 2009

We all want to increase efficiency, and are often becoming more customer-driven. Organizations typically rely on a combination of major systems and manual transactions that are done off system. Some examples: Customer service calls need to record details about the call and any follow up. Internal processes.

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Small Business CEO

MAY 5, 2010

New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system. Commit your organization to whatever portion of these tips is feasible.

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Small Business CEO

JULY 6, 2011

Horrendous customer service created productivity issues. In another case, the organization picked an outsourcer based on a board member’s recommendation. For a mid-sized organization, not so much. Larger organizations create a balanced scorecard that shows objectives, measures, targets and results for the IT area.

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Purchasing PDF Negotiating Equipment 40

All Things Admin

AUGUST 3, 2022

They help you provide consistent customer service, make it easier for you to delegate tasks, and showcase the value you bring to your executive and organization. You can quickly insert the contents of a PDF or image file onto a page of your OneNote notebook. © 2022 Julie Perrine International, LLC.

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