Make or Break Moments

JUNE 2, 2010

If your customer is between the ages of 18-35 – you need to learn to master the art of social media – or at the very least – be listening real close and often to what is being said. Scroll down the Advance Search page and click the sad face and/or the “?&#

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 15, 2010

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# From that group he formed Hudson for Haiti and we raised quite a bit of money that night for the relief effort.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year ! It all starts with the relationship!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. I understand that the company wants to put their best foot forward and reassure the reader they have what the reader is looking for – but does that build a relationship?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

SEPTEMBER 3, 2010

Claire’s prefers customers who pay with credit cards Or perhaps Claire’s only wants you to spend LESS than $40 It is better to receive two bad $40 checks than one $75 bad check Gosh.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

MAY 6, 2010

Several women business owners have gathered to form an LLC for the purpose of collaborating their efforts and offering more to their customers. Women business professional from several surrounding states came to network and connect and attend a series of over 40 break out sessions.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

JANUARY 25, 2010

During a lull in the afternoon, I mentioned the fact that they really just filled out order forms. Did they recommend lens treatments like scratch protection, tinting and ultraviolet ray protection? They didn’t ask any questions and they made no recommendations. For me it was an “ah – ha&# moment.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JULY 19, 2010

Do you take the time to address the prospect by name rather than a generic form letter? Have you taken the extra step of additional testing or certifications or memberships? Do you have testimonials? Do you anticipate their needs and offer them options? And oDesk has been a great resource.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

APRIL 23, 2010

The forms included teacher recommendations, grade point average and their class standing. When she called asking me to be part of the selection committee, I jumped at the chance to work with her even though this was a task for which I had no experience.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

NOVEMBER 7, 2007

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

2007 100

2007 Keyboards 2008 2009 100

The Small Business Blog

OCTOBER 2, 2007

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

2007 100

2007 2008 2009 2010 100

Recruit CRM

NOVEMBER 8, 2021

These questions typically asked are in the form of a checkbox or short answer type questions. Most ATS nowadays integrate seamlessly with google/outlook calendars and various email systems. Here is a very informative article on reducing the bounce rate and getting more and relevant applications. But at what cost?

Resume 69

Resume Agencies Social Media Interviewing 69