Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.

Customer Service 125

Customer Service 2009 2008 2010 125

Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. What can you do to turn prospects into customers. BILLION a year !

Customer Service 146

Customer Service 2009 2008 2010 146

Make or Break Moments

AUGUST 3, 2010

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Customer Service 134

Customer Service 2009 2008 2010 134

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. That is true in a relationship with your significant other, a best friend, your parents, and your kids.

Customer Service 140

Customer Service 2010 2009 2008 140

Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? I enjoyed reading the article. What do they say? Good stuff.

Phones 146

Phones Customer Service 2009 2008 146

Make or Break Moments

JUNE 12, 2010

Posted by Deborah Chaddock Brown on June 12, 2010 under Connecting Moments , social media | Be the First to Comment Yesterday on LinkedIn I found a question started by Pete Radke spurred on by an article he read. His question: Does Social Media Weaken Relationships ? All one way “look at me and buy from me&# posts.

Social Media 134

Social Media 2009 Customer Service 2008 134

Make or Break Moments

APRIL 14, 2010

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2010 125

2010 Customer Service 2009 2008 125

Make or Break Moments

JUNE 30, 2010

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2009 134

2009 Customer Service 2008 2010 134

Make or Break Moments

FEBRUARY 4, 2010

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2009 125

2009 Customer Service 2008 2010 125

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 114

Customer Service 2009 2008 2010 114

Success

MARCH 15, 2022

Customer acquisition is king. Right now you might be wearing five hats, such as for operations, accounting, customer service, collections and human resources. This article was published in July 2014 and has been updated. To succeed, you need to embrace selling as Priority One. You’re busy. Photo by @wilsvanzyl /Twenty20.

2014 263

2014 Customer Service Calendars Confidence 263

Make or Break Moments

APRIL 19, 2010

If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.

Customer Service 114

Customer Service 2009 2008 2010 114

Make or Break Moments

MARCH 13, 2010

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Customer Service 114

Customer Service 2009 2008 2010 114

Make or Break Moments

APRIL 20, 2010

You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media.

Social Media 100

Social Media 2010 Customer Service 2009 100

Make or Break Moments

JULY 16, 2010

Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JULY 1, 2010

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2009 125

2009 Customer Service 2010 2008 125

Make or Break Moments

MAY 4, 2010

She also cautioned that if you are submitting articles to an article directory to put it on your site first to protect the copyright. She provided lots of great information about using the meta tags in your website to drive SEO traffic and the importance of adding new content to your site daily.

2009 114

2009 Customer Service 2008 2010 114

Success

JUNE 8, 2022

But… it’s great for customer service and for live media.”. With these goals in mind, she advises businesses to create a content bucket list, or a checklist of regular talking points within your company, to map out on a calendar. This article originally appeared in the May/June 2022 Issue of SUCCESS magazine.

Social Media 263

Social Media Agencies Calendars Forms 263

Make or Break Moments

APRIL 30, 2010

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Social Media 114

Social Media 2010 2009 Customer Service 114

Make or Break Moments

MAY 20, 2010

In customer service words, I believe we can take that to mean that we never give up in our effort to provide every customer the best experience; when it is easy and when it is challenging. Well, I don’t know another catcher in history that is as famous as Johnny for making the most of every opportunity in his career.

Customer Service 114

Customer Service 2009 2008 2010 114

Make or Break Moments

JANUARY 27, 2010

The article is about the incredible sales of the Kindle. The article is about the incredible sales of the Kindle. Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They address their customers by their military title. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

APRIL 19, 2010

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Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JANUARY 19, 2010

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Gifts 100

Gifts Customer Service 2009 2008 100

Make or Break Moments

JUNE 16, 2010

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Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 17, 2010

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Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 24, 2010

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Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 13, 2010

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Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 12, 2010

Let’s hope that means we’ll see CEOs interacting with customers. The premise is a series of high level bosses donning their regular duds and rubbing elbows with front line employees. “Because the companies are large enough, the workers don’t know what the boss actually looks like.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

AUGUST 7, 2010

Sail the high seas by digging deep to discover your customers’ latent needs, acknowledging your flaws, resolving conflicts quickly and positively, and proactively encouraging feedback. Customers don’t think of themselves as revenue oceans; they simply want you to delight them.

Customer Service 100

Customer Service 2009 2005 2008 100

Make or Break Moments

JANUARY 5, 2010

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2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 1, 2010

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2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

MARCH 17, 2010

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2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

FEBRUARY 8, 2010

Earlier today I posted a follow-up article on the situation – [link]. Tags: crisis management , real time reviews , Toyota restoring trust Dennis Snow said, Deborah, Yesterday I posted an article that (for the most part) was positive on the manner in which Toyota was handling the gas-pedal situation.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

JANUARY 4, 2010

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

JANUARY 21, 2010

For more information on how to connect with your customers and share your story using YouTube, check out this video from Small Business Trends by Jim Kukral with 101 ways to use YouTube and this article from Meryl Evans on the 34 ways to use YouTube for Business.

2009 100

2009 Customer Service 2008 2010 100