2010 Customer Service Finance Products 
The Small Business Blog
MARCH 23, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.
The Small Business Blog
NOVEMBER 16, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. Worsening Access To Finance For UK Small Business by Stefan Töpfer on Nov 16, 2009 Following on from my interview on CNBC, I came under fire with some criticism for suggesting the banks and the government is failing small business with access to affordable finance.
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The Small Business Blog
MARCH 24, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.
Make or Break Moments
JANUARY 4, 2010
Maggie Kelly, VP of marketing for American Banking Association said “We’re seeing people move back to more product-specific promotions.&# Scandal, fear, anger, and a general loss of confidence from consumers have made banking a challenging field. What I love about this is the fact that MARKETERS ARE LISTENING TO THEIR CONSUMERS.
Make or Break Moments
JULY 16, 2010
Do your potential customers become dollar signs or lines on your P&L as you think through your finances? You have financial obligations and if you could get just one more customer before the end of the month you’d hit your break even. Have you ever been in sales? Will you make your quota?
The Small Business Blog
AUGUST 8, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Sales Tips for Small Business by Stefan Töpfer on Aug 09, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. They all have to do their part by providing excellent customer service.
The Small Business Blog
MAY 18, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. The Customer Is Always Right! Even if your customer service is second to none misunderstanding and technical faults can still occur, so it is important to consider procedures for dealing with unhappy customers.
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