2010 Credit Card Interviewing Training 
Service Untitled
APRIL 14, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Credit cards offer extra customer service perks Cheryl April 14, 2010 Behind the Scenes , Customer Service , Little Things, Big Differences , Specific Companies No Comments My new Nordstrom credit card came in the mail, and I was pleasantly surprised.
Make or Break Moments
SEPTEMBER 3, 2010
Not a problem, I was entertained by the two sales associates talking to each other about how the one’s boyfriend refuses to change diapers and wants her to start potty training her 12 month old. The jewelry is fun and flirty and affordable. Although it is amazing how quickly the bill can exceed $40! So what do you think?
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Service Untitled
SEPTEMBER 22, 2010
In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.
Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?
Service Untitled
SEPTEMBER 3, 2010
This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.
Service Untitled
OCTOBER 7, 2010
Click “read more&# to read the interview. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. We’re not looking only at our competitors in the credit card industry.
Service Untitled
JULY 7, 2010
The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders.
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