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Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customerservice for your business? I just realized that the word CUSTOMER isn’t anywhere on the page.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Ideas – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, November 10th, 2009 at 8:00 am and is filed under SME News Round-up.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." » « Previous Entries This entry was posted on Tuesday, November 17th, 2009 at 8:00 am and is filed under SME News Round-up. Digg Furl Netscape Yahoo!
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. — ST. Digg Furl Netscape Yahoo!
To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customerservice , excellent training, meeting deadlines , etc.) A brand united by look, feel and message is the goal wherever the customer engages.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. — ST. Digg Furl Netscape Yahoo!
The collective intellect of this group might well be able to create something unique about your product or service; then creatively exploit every aspect of the difference and tie it into what the prospective customer values. Your goal is to come up with both UCAs (unique competitive advantages) and RAs (relative advantages).
Is there one thing that will make the difference between actually achieving your goals and chalking them up to yet another year’s unfulfilled resolutions? Visualize your goals as already complete. I started doing this in July of 2009 and it has created the most magical year of my life. Write a 101 life-goal list.
Using the three word system forces you to narrow your resolutions or goals for the year down to one word a piece -something you can remember, like a mantra. And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words.
If you are going to be in the area – consider spending a day of making connections and learning different ways you can collaborate to help others (as well as yourself) achieve your goals. p.s. Yours truly will be presenting a workshop on Creating an Effective Marketing Strategy using Social Media.
So look at your customerservice policies. Or have you positioned yourself like Nordstroms and created policies around the 90% of your customers who just want a good quality product/service at an affordable price? Imagine a world where companies created a culture around the many. The Pareto Principle !
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Isn’t the goal to make it easy for our customers/prospects to do business with us? Shall we make it a goal to create a mobile version of our primary money-making website by the end of summer, if not sooner? So who’s with me? Okay – it’s a deal.
But ask yourself truthfully, would you answer “false&# to some of the following: If we have customerservice training, we do not show the link between customerservice and reaching our business goals. I’ll let you in on a little secret – the correct answer should be FALSE.
He made it public He dissed his owner He didn’t do it right He won’t be “the man&# anymore He didn’t own his decision The question from the customer’s perspective is this: did Lebron put himself in the shoes of his customers or was the decision based solely on his needs and his goals.
I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customerservice and HR professionals. We talk about CUSTOMERSERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.
It breaks your pitch into the Who, What Why and Goal and then analyzes your pitch. The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. It is called the Elevator Pitch Builder. It is worth the time it takes to visit.
Blogging – sharing my thoughts about customerservice and learning from others about topics I’m interested in. He lives in Australia but for 100 weeks he is accomplishing 100 goals. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers!
Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." They all have to do their part by providing excellent customerservice. Explaining it to potential customers should become second nature to them.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Make sure that you have a clear vision of where your business is ultimately going and make specific plans with achievable goals to steer you in the right direction.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Make the necessary changes once you know exactly what your customers want. WinWeb TV Free Small & Home Business Videos for you. Digg Furl Netscape Yahoo!
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Even if your customerservice is second to none misunderstanding and technical faults can still occur, so it is important to consider procedures for dealing with unhappy customers.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Share your goals with them so that they can help you achieve your dream of success. WinWeb TV Free Small & Home Business Videos for you. Digg Furl Netscape Yahoo!
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Economics – Small Business Quote of the Week by Stefan Töpfer on Nov 07, 2009 A small business quote keeps you thinking, inspired and entertained.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Ideas – Small Business Quote of the Week by Stefan Töpfer on Nov 14, 2009 A small business quote keeps you thinking, inspired and entertained.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Ethics – Small Business Quote of the Week by Stefan Töpfer on Dec 19, 2009 A small business quote keeps you thinking, inspired and entertained. Clare Short (b.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Free Home Business Startup Video: Genealogy Research by Stefan Töpfer on Sep 10, 2009 The thirtieth in the WinWeb series of ‘Free Business Ideas’ on WinWeb’s You Tube Channel.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Opinions – Small Business Quote of the Week by Stefan Töpfer on Nov 21, 2009 A small business quote keeps you thinking, inspired and entertained. Rupert Murdoch (b.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Christmas – Small Business Quote of the Week by dave on Dec 29, 2009 A small business quote keeps you thinking, inspired and entertained. Phyllis Diller (b.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb’s One-Stop-Shop Business Services For Freelancers, Home Business & Small Office. Hika Said on November 23rd, 2009 at 5:47 am nice article.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Richard Frank Said on March 29th, 2010 at 5:30 am Good customerservice will go a long way. WinWeb TV Free Small & Home Business Videos for you. Not policy.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." The fact that there are plenty of highly profitable companies, with for instance bad customerservice, does not mean they are not loosing customers.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Mike Gomez Said on January 26th, 2009 at 11:29 am The right franchise should really match your interest so you will have no problem coming up with great marketing ideas.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Forex Robot Said on November 17th, 2009 at 5:56 am [.] WinWeb TV Free Small & Home Business Videos for you. Read on @ British Chamber of Commerce.
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." richard Teamwork is vital in small business « FavPanel Said on June 28th, 2009 at 9:51 am [.] WinWeb TV Free Small & Home Business Videos for you.
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