2006 Confidence Etiquette Training 
Service Untitled
OCTOBER 12, 2010
Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?
Service Untitled
APRIL 8, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.
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Service Untitled
AUGUST 12, 2010
I was able to openly discuss some reservations I had about changing products and stylist, but she was informative, honest, and won my confidence back. Customer retention strategies are an ongoing process. Concentrate on the most important elements: Hire the right people who have the right attitude. Are they friendly?
Service Untitled
APRIL 30, 2009
People could confidently make decisions based on the full picture and not worry about something they’re not aware of existing and influencing whatever they’re deciding. Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.),
Service Untitled
OCTOBER 26, 2010
It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I trust your company has the confidence in you to be able to make decisions affecting our customer relationship.
Service Untitled
OCTOBER 29, 2010
When leadership shows positive, confident, and trustworthy conduct, employees will feel the same way about their jobs which ultimately determines their motivation, job satisfaction, and productivity. Here are some suggestions: Initiate high quality training programs. How employees are treated sharply reflect how they treat customers.
Service Untitled
SEPTEMBER 8, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.
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