Etiquette Policies Promotion Purchasing 
Service Untitled
MARCH 22, 2010
A system that makes special orders simple is a system that helps promote customer service. Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). B&H places a premium on customer loyalty, which is why they have a liberal return policy.
Service Untitled
APRIL 5, 2010
It started with purchasing massive quantities (huge diaper loads) from all major manufacturers like Proctor & Gamble, Johnson & Johnson, etc. The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. Louis market.
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