Customer Service Negotiating PDF Reference 
Small Business CEO
MAY 5, 2010
If information is missing or unreadable, the referring physician is called. New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system.
Small Business CEO
JULY 6, 2011
One company outsourced its IT, negotiating excellent rates. Horrendous customer service created productivity issues. We discuss the management of the outsourcer that sets up and maintains your servers, network, help desk and other IT functions, referred to as a managed services provider (MSP).
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