Remove Customer Service Remove Holidays Remove Promotion Remove Survey
article thumbnail

Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

article thumbnail

Small Business Saturday – a boon for local retail stores

Service Untitled

The campaign, started by American Express small-business unit has helped to advertise the advantages of shopping locally – personalized service, convenience, and the opportunity to promote healthy economics in one’s own neighborhood.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Amazon.com takes first place in customer satisfaction

Service Untitled

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. The survey was based on five main categories: Quality of service. When customers have a good experience, they return and stay loyal. Functionality.

article thumbnail

Insurer Puts Integrity in its Name and Appreciation at its Core

Energage

Goodman, whose background includes both customer service and accounting, joined AI in 2013. He said, “We take what others have created and what we’ve heard about and we find ways to elevate it and customize it to our culture.”. Environment as a Recruiting Priority. Cultivating a Culture of Gratitude.