Success

DECEMBER 28, 2021

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

Customer Service 299

Customer Service Social Media Gifts Training 299

Men With Pens

JANUARY 10, 2010

Every business owner should put all his energy into social media and making sure people like him. He buys courses in how to use social media because he thinks clients must like him. But trust comes in many forms, both short- and long term. The expert says nothing is more important than being liked.

2010 40

2010 AT&T Social Media Twitter 40

Men With Pens

MARCH 14, 2010

Kelly Erickson of Maximum Customer Service (www.maximumcustomerservice.com) does these kick-ass web audit reports on customer experience and works with me now when we create our drive-by critiques. You’re all set and teamed up with professionals, right? The woman has five degrees, for pete’s sake!).

2010 40

2010 AT&T Expenses Social Media 40