Customer Service Etiquette Review 
The Leader Assistant Podcast
JULY 2, 2023
In this episode, Jen talks about creating structure in your role, professional etiquette, and adapting quickly to changes at work. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here. Each review helps me stay motivated to keep the show going!
Make or Break Moments
FEBRUARY 1, 2010
As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. Introduce yourself.
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APRIL 6, 2010
Service Untitled The blog about customer service and the customer service experience. If customer service telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed.
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FEBRUARY 2, 2011
Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? There are no.
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SEPTEMBER 9, 2010
Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.
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SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?
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JANUARY 29, 2010
Service Untitled The blog about customer service and the customer service experience. She based her decision on his excellent customer service. How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the.
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