Customers Rock!

JANUARY 24, 2012

Most companies, however, view social media ROI in the same way they view the legendary pot of gold. However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Sanuk is another example.

Social Media 100

Social Media Verizon Customer Service 2012 100

Allwork

APRIL 30, 2024

More than 30 companies, including Cisco, Verizon Inc, and Motorola Solution, and institutions from various industries have pledged to expand opportunities for Americans and contribute to building a strong cyber workforce. The White House has said that the U.S.

Skills 214

Skills Verizon 2025 Agencies 214

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. If your company is doing any of these things, think of ways to change that.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Insensitivity and indifference is a prelude to customer anger and the loss of the customer because they don’t really care who takes care of them since each representative is synonymous with the company.

Verizon 40

Verizon Customer Service Phones Etiquette 40