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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. If your company is doing any of these things, think of ways to change that.

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Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

The cameras were only set up in one spot and focused on the monument through the arch. I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Was that real? Is it realistic?

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