Remove Company Remove Email Remove FAQ Remove Phones
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What Is a Good NPS Score?

Success

“On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. The first group spreads positive information about your company. Companies use the system across any aspect of their enterprises, too. As a thank you, you email her a coupon for $20 shoes on sale for $15.

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What Makes Good Customer Service?

Success

Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. Worse, it leaves company associates frustrated and lacking personal commitment. Good customer service is vital to success.

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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

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Creating Happy Customers: 3 High Impact, Low-Cost Techniques That will Make ‘Em Smile

Small Business CEO

Create an FAQ Page. Ensure you maintain your FAQ list and update it regularly as your products evolve and you notice that more people are asking a particular question or are inquiring about a specific topic. Make Contact Easy and Consistent.

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Arizona Virtual Assistants Retreat

Loosely Speaking

Location: Candy and Doreen will be joining us from remote locations and the session will be accessible by either long distance phone and/or computer, headset and wifi connection. Participants will either use a conference call or other online meeting room to attend, so computer and/or phone access will be necessary.

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The Hypocrisy of Kleenex Hand Towels

The Marq

Instead, I read the following on their FAQ. If you're still interested in receiving a free copy of Delivering Happiness by Tony Hsieh, please email me your mailing address. You'll find my email on the blog in the left navigation pane. It wouldn't justify the product, but it would make me slightly less irate.

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20 Apps to Organize Your Thoughts | Men With Pens

Men With Pens

Google Notebooks can be accessed from any computer as well as from mobile phones and it can also be shared between friends. Use email, instant messaging and your mobile phone to submit your notes or you can clip content from the web with the browser toolbar. Use it when shopping online or planning a trip.

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