Customers Rock!

JANUARY 24, 2012

Most companies, however, view social media ROI in the same way they view the legendary pot of gold. However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Sanuk is another example.

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Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. If your company is doing any of these things, think of ways to change that. No related posts to display.

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Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.

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